Daria Sukhova Email & Phone Number

Nizhniy Novgorod, Russia

Started as Key account manager responsible for collaboration with biggest non-resident partners such as Farfetch, Wargaming, Etravel, Netflix, EA Games, AliExpress, etc. Established long-term relationships with the partners and supervised and supported technical, commercial, legal, financial, marketing projects. Proactively participating in various projects starting from launching and distributing new payment methods to developing costs optimization solutions, was soon promoted to Leading key account manager in charge of relations with non-resident merchants on behalf of the company and YooMoney service along with the Head of the team.Implemented strategic initiatives including payment methods diversification, collaborative projects with Visa/Mastercard, fees review resulting in net revenue rise up to 30%.Developed non-resident customer support improvements such as starting communications quality control, leading team soft skills/hard skills trainings, automatization of documents workflow and KYC procedure, etc., which led to building long and lasting relations with partners of all segments, attracting new partners affiliated with existing ones and improving customers' loyalty.Implemented a number of unconventional payment schemes in accordance with partner's need, coordinating the work of technical, legal, finance teams, which led to payments volume and net revenue increase up to 50-70% in certain cases. Established methods of monitoring and improving payments success rate from 65% up to 93% in certain cases.

Nizhniy Novgorod, Russia

Starting from the position of secretary went a long way to building from scratch and supervising a team responsible for relations with payment providers, such as Russian biggest bank Sberbank, VTB bank, Tinkoff bank, payment service QIWI, Ecommpay, various retail chains, ect. Optimized payment department workforce from 17 to 7 workers due to internal procedures audit, automatization and standartization, which led to a great costs cutting and overall service improvement.Increased income from the payment dept more than x2 as a result of evolving partners relations and fee rise, developing own payment channels, collaborative projects with partners.