Sukhpreet Singh Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

• Onboard new customers into eStore and configure the WMS system as per their needs. • Administer SCALE WMS and resolve any issues raised by the customers or the business users related to WMS configs, Integrations, Reporting, Billing. • Work with external vendors such as Carriers, Middleware system provides, ERP providers for different types of Integrations. • Responsible for standard SSRS report development for new customers and developing custom reports as per client/ business requirements. • Manage/Execute projects and Change requests, such as new ERP integrations, Carrier Integrations, custom report development, Carrier label development, packaging configuration, custom storage/picking solutions and ensure that required config changes are done in the WMS system and other related applications after performing full end to end testing. • Provide training to eStore staff and clients by running IT workshops regarding new functionality, standard functions of the WMS system to ensure the system is used efficiently. • Developing SOPs for the staff to handover BAU admin tasks and for clients to ensure correct data is uploaded into eStore systems from their end. • Administer Billing Management component of SCALE WMS to setup charges for clients for Inbound, Storage, Outbound, adhoc tasks etc. as directed by the sales team. • Develop/maintain reports for any billing discrepancies to ensure weekly client invoices are generated correctly. • Assist Finance team to resolve the billing discrepancies by analysing the root cause of the issues and co-ordinating with the warehouse team and other internal stakeholders.• Work with the software vendor Manhattan to raise issues with the legacy system and for enhancements to the system when required.

Melbourne, Victoria, Australia

• Provide BAU support for RMS (ERP) and SMS (front-end application).• Administer World Fashion Exchange (WFX) product management system to create and manage user access and resolve issues related to purchase orders for Shipping Department.• Monitor Middleware system called Hermes and manage the plugins responsible for moving data between various systems – RMS, WFX, Infor, Magento, Accellos, . • Resolve issues related to any flat files errored out by Hermes and ensure a successful completion of file processing without any data discrepancies. • Administer RMS to manage and analyse customer data, Purchase Orders, Supplier information, Inventory and resolve if there are any errors. • Responsible for setting up different types of promotions in RMS and testing them in UAT environment before they go live in-store. • Develop resolution guides for Helpdesk team and run training sessions to train them on various Middleware system issues. • Run training sessions with stakeholders to introduce them to new processes/systems. • Liaise with Vendors to perform timely system upgrades for RMS and SMS versions without affecting any other systems. • Liaise with stakeholders to gather requirements for projects, such as, new store setups, CBA eftpos rollout, OS upgrades on POS, Warehouse Management system upgrade from Accellos to Infor etc. and analyse them. • Develop Project Plans for these setups and execute them. • Organise and execute meetings with team members, stakeholders and third-party vendors regarding delivery of projects and various technical issues faced by the team. • Communicate via phone, email and face to face on daily basis, with different teams and third-party vendors to get various IT issues resolved. • Mentor the Helpdesk team and provide support to various ERP related issues.

Melbourne, Australia

• Gather requirements for small projects, such as new store setups and do an analysis of them. • Develop Project Plans for these setups and execute them. • Communicate via phone, email and face to face on daily basis, with different teams and third-party vendors to get various IT issues resolved. • Provide level 1-2 IT support to over 500 staff members and 200 stores within Australia as well as New Zealand, Canada, Singapore. • Create and manage user accounts using Active Directory on regular basis. • Use Office365 to successfully migrate user accounts from local Exchange and manage the product licenses and mailboxes. • Use Active Directory, MS Exchange and MS Office365 to manage user mailboxes, distribution lists and shared mailboxes.• Setup IT equipment for new starters. • Deploy Windows computers using System Centre Configuration Manager. • Provide support for MACs on regular basis, used by the Designers in the company. • Run SQL scripts on the SQL Server to retrieve and update data for reporting purposes and to resolve various issues. • Configure new Point of Sale (POS) systems and troubleshoot various issues related to them on regular basis. • Configure and setup all the IT equipment such as, POS, routers, switches, Eftpos pin pads, barcode scanners, receipt printers, Star Micronics Bluetooth printers etc. for new Forever New stores. • Configure Apple mobile devices using Airwatch Mobile Device Management tool.• Successfully resolve various issues related to company’s SharePoint site using SharePoint Designer. • Use Retail Management System(RMS) on daily basis to manage customer data, purchase orders from different departments and resolve if there are any errors. • Use World Fashion Exchange(WFX) system as an administrator to create and manage user access and resolve issues related to purchase orders for Shipping Department.

Melbourne, Australia

• Creating new user accounts in Active Directory and removing the disabled accounts. • Modifying and assigning Logon Scripts to user accounts in order to provide network access. • Creating and assigning Security Groups to user accounts to provide application access. • Experience working with DNS, DHCP and Windows Servers. • Migration of Accounts to Office 365 and assign licenses to provide access to Unified Messaging. • Archiving account mailboxes and other data after an account is disabled. • Providing access to shared mailboxes and network folders as per the customer requests. • Configuring computers to perform backups using Simpana CommVault software and using the console to retrieve backed up data when required. • Managing Skype For Business Response Groups and user accounts. • Deployment of new computers and up-gradation of the Operating System on old computers on regular basis. • Working on Active Directory to update the employee details according to the job requests regularly. • Providing support for mobile phones using Airwatch on regular basis. • Providing assistance to customers accessing Citrix and troubleshooting of printers on regular basis. • Troubleshooting of Skype for Business and escalating the major issues to Telstra for further investigation. • Answering customer calls and logging in the jobs in Service Desk Plus accordingly, every day. • Pick-up jobs in Service Desk Plus (SDP) and ensure a timely resolution. • Level 1-2 troubleshooting of computers and setting up the technical equipment in person as well as remotely using SCCM and TightVNC. • Worked in a team for Windows XP, Windows 7 roll-out projects and upgrading the computers to Windows 10. • Communicating with customers via email and phone and sending the quotes regarding the purchase of new equipment. • Keeping a record of the IT equipment in stock and order new equipment according to the requests.

• Effectively serving customers every day.• Sandwich making in a fast paced environment.• Responsibly train new staff and help my manager for increasing sales by introducing new promotions monthly.• Safe cash handling on regular basis.• Successfully entering inventory records into the system weekly.

Professional Year Certificate, Information Technology

• Communication Skills • Business Writing Skills • Presentation Skills

Bachelor Of Information Technology, Computer/Information Technology Administration And Management, Gpa- 6.125/7

• Project Management • Relational Database Management System (SQL) • Network Operating System • Network Protocol and Services • Webpage.