Provided general clerical support for the benefits and compensation teams, such as documentation, data entry, and spreadsheet development and maintenance.Created purchase orders and processed incoming invoices related to contracts, contractors and performed appropriate reconciliations.Provided general administration support to the VP, People Services (e.g., calendar and meeting management, correspondence), and other duties as required.Maintained Total Rewards document control (electronic and/or paper documents) and coordinated documentation activities with other departments (e.g. job evaluation process, position profile maintenance).Supported the Director, Total Rewards in the administration of the executive retirement programsProvided support for input and completed basic salary survey requestsAdministered the First West service recognition program. Provided administrative support to the compensation team in annual compensation processes such as year-end and merit.

Acting as the main point of contact for general HR enquiries from employees referring queries where necessary to the appropriate member of the team.Supporting the HR Business Partner in the administration process for recruitment and selectionAdministration of various employee benefits programs for staff and support the HRBP with running any in house presentation sessionsScheduling and attending career fairs to generate qualified pool of applicantsProviding company information and job opportunities to potential candidatesRedesigned orientation/onboarding program and conducting the same for new hiresScheduling interviews with new candidates, prescreening and doing reference checks

Responsible for the entire HR process setup of the development center including multi-state policiesAssisted in developing the policy structure.Inspired a purposeful and success-oriented environment.Assisted the recruitment team in hiring using new age technology for highly skilled workers for the IT division.Worked directly with multiple product engineers with complex technical HR requirements and contributed in the creation of the company HR module. Strategize and help outsource various components for cost cutting and be perfectly positioned to meet growth challenges.

Educated customers belonging to diverse community about products and services offered by Rogers.Retained customers by improving customer satisfaction at every contact within the customer lifecycle.Promoted Rogers unique value proposition, supporting and promoting Wireless products and services through needs analysis, benefit oriented solutions and negotiating skills.Processed accurate, timely transactionsSupported business goals by achieving individual performance objectives (4 Pillars – Quality of Service, Costs/Efficiency, Revenue Generation, and People)Collaborated with business partners to deliver consistent service quality excellence.Exceeded the monthly targets for retaining customers, quality and sales for my team.

Committed to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers Actively listened to customers, asked the right questions, and offered solutions (products and services) which cater to customer needs. Adapted and dealt effectively with a wide variety of situations and assist with complex customer issues by providing favorable solutions Took ownership to resolved issues from the beginning to end and efficiently resolved issues during the first contact thus reducing the costs.Increased the sale of Rogers products and services by consistently meeting/exceeding individual sales targets so increasing the Company revenue.

Worked as sales associate in ladies wear department at The Bay, the largest departmental store retailer in Canada.Increased the customer satisfaction level in the ladies wear department by providing effective, efficient and courteous customer service.Assisted the customers in making their buying decision by showing clothes and accessories of different designs and colors after determining the customer's needs and preferences.Won appreciation from customers on providing prompt personalized customer service and making their shopping experience in the ladies wear department a memorable one.