Key Deliverables: Spearhead teams (Managing attendance, other team metrics) Process Trainer for varied Mortgage processes  New Hire hand holding through learning curve and transition to BAU status  Interacting with business partners through WebEx, Conference calls and e-mails to formulate training plans and deliver training to teams onshore Create training plans which are efficient, reduce the number of training days without compromising on delivery.  Provide constructive feedback to the representatives on an ongoing basis to enhance their performance levels On Floor support for processors  Team’s Quality improvement by Root Cause Analysis and action planning  Steward support for Standard Operating Procedure (SOP) updates  Downstream & external error management Edits and exception mailbox managementReporting:  Publish Quality Reports, Pareto Analysis for the team and individual TMs, Action Plans, Training Plans, Training Feedback, New Hire Progress Report, Learning Curve Tracking and Reporting. Closely analyze reports to identify the discrepancies and have them rectified to maintain accuracy by rigorous follow ups with Business Partners Rate per Hour (RPH),Leave forecast and capacity planning for the section on a daily, weekly and monthly basis, which is then shared with Business Partners.

Key Deliverables: As an Associate Analyst, played a key role in generating revenue for clients (hospitals, laboratories, physician groups and medical equipment suppliers) by following up on the clients’ Accounts Receivables. Investigated claims and analyzed information  Recovered the due amount by calling the insurance companies and verifying payments by comparing them against contracts Advising clients on next steps and resolving the claims Auditing claims processed by the TMs and provide them feedback accordingly. Line of Business liaison via calls/VC on daily basis for Process and Quality reporting/Improvement