Sukhwinder Kaur Email and Phone Number
Sukhwinder Kaur work email
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Sukhwinder Kaur personal email
I am a versatile and accomplished professional with over 15 years of experience in the financial sector, working in various roles such as adjudicator, credit advisor, and anti-money laundering specialist. I currently work as an adjudicator at RBC, where I make sound and compliant decisions on automotive lending transactions, mitigating risks and ensuring customer satisfaction.My previous roles have enhanced my skills in customer service, credit lending, anti-money laundering, and regulatory compliance. I have received recognition as one of the highest-rated customer service associates in the retail industry, where I have been working part-time for over 15 years. I have also acquired extensive knowledge of case investigation, database analysis, and policy evaluation, holding prestigious certifications as an anti-money laundering specialist (ACAMS) and a Canadian Securities Course (CSC) graduate. Additionally, I have strong communication skills, being fluent in three additional languages. My core competencies include analytical thinking, problem-solving, decision-making, and time management. My goal is to leverage my diverse background and expertise to contribute to the success and growth of RBC and its clients.
Ministry Of Public And Business Service Delivery And Procurement
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Compliance SpecialistMinistry Of Public And Business Service Delivery And ProcurementBrampton, On, Ca
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Customer Service - Pt ( Canada Post)Rexall Pharmacy Group Ltd. Feb 2008 - PresentBrampton• Delivering exceptional service to clients by addressing their concerns, offering solutions for shipment, processing CRA payments, verifying clients for background checks, transferring money through MoneyGram, Money Order, activating Prepaid Reloadable Cards, and processing COA applications. • Managing various aspects of the postal process, which includes ordering supplies, completing daily post office paperwork, controlling invoices, managing inventory, and inputting data into Canada Post's RPOS system. My prior experience in using SAP has been beneficial for inventory management and placing orders.• Regularly reviewing and monitoring reports, such as daily cash exception reports, inventory turnover reports, and other client issue reports, to ensure smooth operations.• Reporting suspicious and large cash transactions to FINTRAC, collaborating closely with the Canada Post investigation department to identify fraud cases and anti-money laundering concerns.
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AdjudicatorRbc Nov 2021 - Oct 2023Mississauga Ontario• Evaluated complex auto loan applications in accordance with banking policies and procedures.• Examined credit reports, tax returns, and income documents to evaluate creditworthiness of clients on auto/credit applications, verifying the accuracy of information provided; identified gaps and risks.• Consistently exceeded daily targets with 98% accuracy by diligently analyzing 28 credit application per day.• Expert in handling disputes and requests for reconsideration within delegated lending authorities (DLA).• Proficient in operating various RBC in-house software’s including Turnpike, Sales Platform, IRIS, Lynx, and Casper. Able to adapt and transition quickly and effectively to new credit software platforms.• Actively participated in the development and implementation of business plans and projects.• Created and delivered presentation on fraud prevention to provide guidance on raising red flags, exercising due diligence, and ensuring the safety and integrity of RBC funds. -
Adjudication Associate (Admin Support)Rbc Apr 2019 - Oct 2021Mississauga• Handled and supported a team of over 80 adjudicators by expertly prioritizing tasks based on application complexity, SLA adherence, rush requests, rush/high-priority requests and lending authority.• Managed credit lending process, which involved obtaining credit bureau reports, verifying company registration for business lending, and requesting Secure-Fact reports. • Handled high volume of emails, averaging 250 per day, uploaded tasks on Python software and routed them to the appropriate lender for review.• Attached electronic documents and financial statements to their corresponding applications in Turnpike.• Tested updated Turnpike software thoroughly, identified potential issues and escalated them for review.
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Credit Advisor (Secondment)Rbc Oct 2019 - Mar 2020Mississauga• Provided exceptional customer service in an inbound call center, exceeding client expectation, maintained the daily sales and service target, KYC, AML, and compliance guidelines in check.• Assisted clients in obtaining various financial products, such as loans, credit lines, credit cards, mortgage renewals and home line plans, prepared applications in Casper and made decisions accordingly. • Provided credit advice, effectively resolved issues at the initial point of contact, and established strong relationships with clients and promptly referred clients to suitable partners when required.• Achieved DLA (Delegated Lending Authority) certification within the first three months of employment.
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Aml AnalystPromontory Financial Group, An Ibm Company Aug 2018 - Mar 2019Ontario, Canada• Participated in a diverse range of projects that have involved various components of Anti-Money Laundering (AML). These components include Transaction Monitoring, KYC analysis, CDD, Name Screening, Document reviews, Gap analysis, Suspicious Activity Reporting (SAR), and Currency Transaction Reporting (CTR).• Reported all concerns and suspicious activities to the Chief Compliance Officer (CCO) and the Money Laundering Reporting Officer (MLRO) for their immediate attention and necessary action. • Acquired proficiency in using multiple AML/Compliance applications, including Lexis Nexis, World Check, Fircosoft, and Oracle. Furthermore, I possessed basic knowledge of Actimize, SAS, and Factiva• Established strong presentation, and written communication skills. -
Transaction Processing RepresentativeFidelity Investments Oct 2017 - Apr 2018Toronto, Canada Area• Handled administration of client Registered and Non-Registered accounts which includes maintenance, transaction execution, and client contact and resolving initial client escalations• Monitored and reported team’s product activity and regulatory compliance by using in-house applications like NEXUS, AXIS, and CONX • Reviews and monitors reports such as pre-authorized payment plan (PAPP) and monthly accounts receivables• Effectively prioritized work time to ensure productivity standards are achieved• Reviewed and approved daily Registered and Non-Registered investments redemptions and RIF payments after verifying the banking information and beneficiary of the account ensuring funds are directed to sole owner of the account.
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Operational Service OfficerTd Oct 2016 - Aug 2017Mississauga• Assisted Government agencies with request for information under legal terms for audit purposes.• Processed RIF, RESP and TFSA transactions by using RLAN, S3, RPM and Admin Mainframe systems, Web IR, and database.• Delivered accurate and prompt response to the queries and keeping records of communications.• Maintained logs of activities and completed work and Comply with TD Bank regulations.• Compiled, organized, and verified the accuracy of data before sending the information to the CRA, Services Canada, and other government agencies. -
Administrative AssistantKhalsa Accountax Services Jul 2007 - Mar 2009MississaugaThis job includes following responsibilities:• Prepared, filled and remitted payrolls, T4, T4A.• Filed the provincial and federal HST/GST tax returns.• Prepared reports, statements and ledgers using Excel and Quick Books.• Collected payments, prepared invoices and recoded (A/R) into general ledgers.• Input accounting data and organized accounting documents.• Created Excel spreadsheets, and letter templates for accounting purpose.• Provide support to clients’ inquiries regarding financial statements.• Prepared quarterly reconciliation and analysis of the balance sheet and income statement.• Handled customer inquiries via phone and directed call to appropriate officer
Sukhwinder Kaur Skills
Sukhwinder Kaur Education Details
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Certified Anti-Money Laundering Specialist (Acams)Anti-Money Laundry -
Canadian Securities InstituteMutual Funds And Stocks
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Punjab University ChandigarhEconomics
Frequently Asked Questions about Sukhwinder Kaur
What company does Sukhwinder Kaur work for?
Sukhwinder Kaur works for Ministry Of Public And Business Service Delivery And Procurement
What is Sukhwinder Kaur's role at the current company?
Sukhwinder Kaur's current role is Compliance Specialist.
What is Sukhwinder Kaur's email address?
Sukhwinder Kaur's email address is su****@****rbc.com
What schools did Sukhwinder Kaur attend?
Sukhwinder Kaur attended Certified Anti-Money Laundering Specialist (Acams), Canadian Securities Institute, Punjab University Chandigarh.
What skills is Sukhwinder Kaur known for?
Sukhwinder Kaur has skills like Anti Money Laundering, Legal Compliance, Securities Regulation, Project Management, Strategic Planning, Leadership, Customer Service, Stocks, Mutual Funds, Marketing, Microsoft Office, Sales.
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1navcanada.ca -
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Sukhwinder Kaur
Brampton, On
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