- Work with business development, sales, operations, and marketing to create Procedures, dashboards, presentations, and creative assets to enable and promote a positive experience - Develop and action productivity and performance reporting of sales management and individuals- Build and administer sales & after sales processes and workflows that enable creative thinking and organization, all while driving accountability, revenue, brand, and overall growth - Carryout organizational operating policies and procedures across the sales operations organization.- Provide training and leadership to the team of Sales Operations employees. Ensure that the requirements are met for all deliverable from sales operations as it relates to quality, approvals, etc.- Create a work environment that continually promotes quality and employee effectiveness, consistently attracts new talent to the business at all levels, and retains key high performers and high potential employees.

• Plan and implement sales policies of the company• Possess a strong understanding of our products, our competition in the industry and positioning. • Build brand image of the business by directing and promoting the best service possible to customers • Set sales targets and prospect for potential new clients and direct those into increased business.• Review weekly progress reports and analyze sales activities • Forecast sales targets and ensure that prerequisites are fulfilled within a timely manner.• Effectively monitor progress of close of deals on prospective customers, secure new business to maximise sales • Ensure all data is accurately entered and managed within the company’s CRM or other sales management system. • Maintain and update all records on daily basis• Manage, train and develop sales representatives in accordance with company policies and procedures• Create and develop Sales systems and manuals for the company• Oversee day to day Sales Implementation, managing effective vendor/supplier relationship• Demonstrate a strong customer focus and competently deal with escalated customer queries and complaints• Be self-motivated and show initiative

• Manage phone and telecommunications call center and online production solutions site. • Conduct ongoing analysis of customer service programs and employee performance.• Oversee operations of Customer service center including employees and supervisors.• Plan, assign and monitor work tasks for optimum team efficiency• Identify and address development needs• Develop staff training programs and reference manuals• Formulate and implement customer service policies and procedures• Determine customer service requirements through surveys, focus groups and bench-marking best practices• Analyze data to identify strategies for improvement of service and productivity• Implement improvements including new CRM system and applications• Ensure the consistent achievement of customer service levels and standards• Resolve escalated customer service issues

• Manage the performance of team members to ensure all KPI’s is met.• Coach and develop the sales and service representatives • Setting sales targets in order to maximize business sales and customer loyalty.• Coordinate with Human Resource department to plan around forecasted attrition and recruit in a timely manner, position advertising, performance appraisals, payroll scheduling.• Provide development, coaching and direction to ensure the team members are motivated, trained in sales coaching and customer services• Ensure operational efficiency by allocation of the area assigned to each team member/s and mobilizing appropriate resources to ensure the team is working their territory correctly.• Plan and follow up on all after sales and service requirements, draw appointment schedules for existing customer’ meetings to establish new sales opportunities and to improve services provided.• Implementation of sales strategies to promote companies goods and services to the wider audience• Reporting to National Sales Manager on weekly basis regarding sales results and projections within the designated region. • Reporting on activities in the field as per the feedback received about Market competition trends and opportunities. Acting on feedback received immediately to maintain sales levels.• Report information to National Sales Manager as required highlighting areas for improvement and those of concern and opportunity• Ensure implementation of National Manager’s directions concerning national sales targets, staff performance, changes in legislation, etc.• Ensure all business practices comply with relevant government legislation, policies & procedures.• Solve any customer escalations, follow up and resolve on customers complains, expectations and report to Manager.

Ensuring that Team is motivated, monitored and measured in line with company’s targets and performance standards. Responsible for making sure that any gaps in performance or quality are quickly identified and addressed. Producing accurate reports on team performance.• Preparing daily workloads for staff & co-coordinating the daily allocation of work.• Motivating the team to achieve high standards and KPI targets. • Handling new client inquiries and acting as the face of the business.• Dealing with and resolving problems and issues which arise.• Working with the sales and marketing team to drive sales forward.• Mentoring and training up junior and new staff.• Monitoring & reporting on standards & performance targets.• Arranging, chairing weekly team meetings, focusing on targets & achievements.• Implementing new initiatives.• Involved in the recruitment of new staff.• Praise team members and creates a positive working environment.• Providing prompt and accurate information on individual performance.

•Find prospective customers through door-to-door cold calling.•Ensure that the paperwork is done properly and processed on time•Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.•Maintain an awareness of all promotions and advertisements.•Communicate customer requests to management.•Any other tasks as assigned from time to time by any manager.•Trained new recruit on the field to make them able to bring business.•Help new recruit with there quires and teach them how to make sale.•To generate the appointments on the door and make them on time.

Respond timeously to requests for technical assistance in person, via phone. Diagnose and resolve technical hardware and software issues assigned.Research solutions using available information resources. Advise user on appropriate action, sometimes education of user is required. Follow standard service desk procedures. Log all service desk interactions and document issue resolution using system. Maintain accurate inventory of all hardware and software resources and parts.Identify and effectively prioritise situations requiring urgent attention. Track and route problems and requests and document resolutions. Stay current with system information, changes and updates. Maintain excellent communication with all end users.Install and support user applications.