Suki Dhamu Email & Phone Number

London, England, Gb

Maintain and enhance a strategic approach to student communications.Work closely with the senior colleagues in, inter alia, Faculties, Student Recruitment, Admissions, Registry etc. to understand the requirements of student communications and fulfil these accordingly.Manage the planning and execution of the student communications life cycle. Ensuring communications are timely, informative, and engaging.Develop student newsletter to increase the student voice within communications.Find ways to enhance the student communication channel offering creating solutions for the most effective way to share key information. Work closely with student reps to ensure that communications are meeting the needs of students and adapt them accordingly based on feedback.Lead the promotion of the National Student Survey to final year students ensuring we have a valid response rate.

• Co-ordination of traineeships/apprenticeships delivery ensuring that the quality of delivery is of the highest standard, compliance checks for eligibility for both employers and students.• Ensuring high quality teaching/assessing and learning experiences for traineeships/apprenticeships, making sure the standards are adhered to for each learner.• Ensuring all registrations and records of new traineeships/apprenticeships are updated in PICS, OneFile and other apprenticeship systems and ensure all compliance checks are in place before beginning an apprenticeship.• To be responsible for overseeing the complete accreditation process in the designated area, ensuring that the quality systems associated with accreditation are upheld and are consistent.• Develop and maintain relations with assessors to identify opportunities and meet key targets in all areas of apprenticeship delivery.• Liaise with awarding bodies for all apprenticeship delivery, including timely claims of all certificates, diplomas and successful completion on End Point Assessment.• Ensure robust systems are in place in compliance with funding, ESFA, RoATP, EPAO, Institute of Apprenticeship, awarding body and other relevant agencies requirements for all apprenticeship delivery.

• Co-ordination of sub-contracted apprenticeship delivery ensuring that the quality of delivery is of the highest standard, compliance checks for eligibility for both employers and students.• Ensuring high quality teaching/assessing and learning experiences for apprentices.• Register and track apprenticeships using apprenticeship software, and ensure all compliance checks are in place before beginning an apprenticeship.• Develop and maintain relations with Prime, associate assessor and other agencies to identify apprenticeship opportunities and meet key targets in all areas of sub-contracted apprenticeship delivery.• Achieve key targets and performance indicators across all areas of responsibility particularly in relation to co-ordinating and monitoring recruitment, retention and achievement in the sub-contracted apprenticeship provision.• Ensuring all records of apprentices are updated in PICS, OneFile and other apprenticeship systems. To be responsible for overseeing the complete accreditation process in the designated area, ensuring that the quality systems associated with accreditation are upheld and are consistent.• Liaise with awarding bodies for all apprenticeship delivery, including timely claims of all certificates, diplomas and successful completion on End Point Assessment.• Ensure robust systems are in place in compliance with funding, ESFA, RoATP, EPAO, Institute of Apprenticeship, awarding body and other relevant agencies requirements for all apprenticeship delivery.• Co-ordinate the Employer and associate assessor engagement activities and processes including identifying and visiting the potential employers to present the procedures of signing up their employees for apprenticeships programs.

London, United Kingdom

London, United Kingdom

Lead the effective/efficient delivery of IT services, successful installation of desktops, printers, audio visual services and BYOD devices. Lead and develop the delivery team to work within defined ITIL principles to resolve problems creatively and effectively.Manage and lead teams ensuring high quality of supported services. Monitor key performance, training and coaching needs. Ensure teams provide support and requests via the IT helpdesk, requests are monitored and fixed within SLD’s, and policies and procedure are understood.Work with senior stakeholders in the planning and development of appropriate IT, resources, planning, development and delivery of specified systems services.Act as a prime point of contact for all IT service related business, and as a point of escalation on behalf of the customer.Work closely with the Quality and IT Service Desk to monitor SLD's, monitor developmental and delivery of supported services and systems ensuring consistency.Implement quality and feedback measures, in accordance with appropriate national and international standards, performance, benchmarks and key business objectives.Develop and maintain effective relationships with stakeholders, contribute to the operation of an environment that promotes good communication.Lead on project management ensuring operational responsibilities are delivered with a focus on excellence service, adhering to ITIL processes and practices including Change and Problem Management.Manage allocated budgets in purchasing of hardware, software, maintenance contracts ensuring best value.Manage health and safety and well-being of staff in accordance to policies, ensuring procedure are followed when planning activities. Manage and document policies, procedures, technical documentation and FAQ's for the service desk, project related sites and test documents. Ensure all redundant IT equipment is safely recycled and staff data is securely destroyed.

London, United Kingdom

Manage a team of 32 staff, with 5 direct reports, ensuring effective prioritisation of work in the provision of high quality of services to customers. Monitor key performance, training and coaching needs of the team and individual staff, conduct appraisals, monitor sickness and recruitment.Ensuring teaching and computer room equipment is maintained, supported and desktop image builds are deployed and kept up to date. Lead and manage project deliveries as identified within plans, ensuring ITIL processes and practices are followed and improved with customers both internally and externally, adhering to ITIL processes and practices including Change and Problem Management.Work closely with the Quality and IT Service Desk to monitor SLA's and any operational agreements, monitor developmental and delivery of supported services and systems ensuring standardisation of the service across the University.Implement quality and feedback measures, in accordance with appropriate national and international standards, performance indicators,benchmarks and key business objectives.Working closely with schools to deliver classroom upgrades and any other major projects highlighted for summer works, including hardware and software requirements. Develop and maintain effective relationships with Schools and Corporate Services departments, contribute to the operation of an environment that promotes good communications and co-operative and collaborative working across the department.Represent Information Services promoting the department and University; maintain effective and productive relationships with external organisations, including other Universities, professional bodies and suppliers. Manage allocated budgets in purchasing of hardware, software, maintenance contracts ensuring best value, monitor and review project spend, staff overtime and student helpers spend.

Cavendish Street

Supervise and manage a team of 16 staff members on a day to day basis.Undertake direct line-management responsibilities for entire CITs team covering issues such as project management, resource allocation, effective communication, chairing team meetings, training, appraisals, probation, mentoring, recording sickness and leave, monitoring help desk call logging and audio visual booking systems. Manage and co-ordinate all services and operations provided by the team, including help desk, audio visual, academic and admin support , open access labs in line with the agreed department SLAs in order to provide the high standard of computing and Audio Visual support within the Campus in order to meet the needs of both students and staff. Work closely with groups such as the Campus Learning Resources group, teaching and learning group and a member of the Campus Management Group, Information Systems and Library Services and Computer Manager Group (ICMG), helping develop strategic and operational IT issues. Help chair the Desktop Computing Group, to ensure standard desktop across the whole of the University.Work closely with Finance department and CITs manager in order to ensure effective budget expenditure.

London, United Kingdom

Supervise and manage a team of 16 staff members on a day to day basis.Undertake direct line-management responsibilities for entire CITs team covering issues such as project management, resource allocation, effective communication, chairing team meetings, training, appraisals, probation, mentoring, recording sickness and leave, monitoring help desk call logging and audio visual booking systems. Manage and co-ordinate all services and operations provided by the team, including help desk, audio visual, academic and admin support , open access labs in line with the agreed department SLAs in order to provide the high standard of computing and Audio Visual support within the Campus in order to meet the needs of both students and staff. Work closely with groups such as the Campus Learning Resources group, teaching and learning group and a member of the Campus Management Group, Information Systems and Library Services and Computer Manager Group (ICMG), helping develop strategic and operational IT issues. Help chair the Desktop Computing Group, to ensure standard desktop across the whole of the University.Work closely with Finance department and CITs manager in order to ensure effective budget expenditure.  Allocating tasks to members of the PC support team according to the needs and priorities of users of the Campus Computing Labs and staff offices.Providing support to staff within the campus offices, in relation to a campus wide agreement hardware and software.Assist the Manager of the Campus Computing and Multimedia Team in the effective delivery of the overall service.

Bsc Computing & Multimedia

Nvq Level 7 In Management