Senior Management student at the University of Central Florida with experience in leadership and team development. Proven track record as a manager and trainer for new hires, and guiding teams. Over six years of customer service experience in the food and beverage industry, gained through part-time involvement in a family-owned business. Currently pursuing a Human Resources certificate, further enhancing the ability to contribute effectively to organizational success in dynamic business environments.
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ManagerOcean Poke May 2024 - Aug 2024Lakeland, Florida, United States• Directed daily operations to ensure seamless service and efficient workflow.• Resolved customer inquiries and complaints, improving overall satisfaction.• Managed cash transactions conducted end-of-day reconciliations and ensured financial accuracy. -
Crew MemberBambu Dessert & Drinks Oct 2023 - Dec 2023Orlando, Florida, United States• Greeted customers, took orders, and offered personalized recommendations to enhance the customer experience.• Prepared and served desserts and drinks per company recipes, maintaining cleanliness and food safety.• Managed cash and credit transactions, ensuring accuracy in cash drawer balances using a point-of-sale system.
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ManagerYi Xin Boba Tea Apr 2022 - Aug 2023Deltona, Florida, United States• Provided exceptional customer service by welcoming patrons, assisting with orders, and offering tailored recommendations based on individual preferences.• Screened job applications, supported the hiring process, and conducted training for new employees.• Created and maintained a comprehensive drink recipe chart for training and standardization purposes.• Oversaw daily store operations and supervised employee performance to ensure operational efficiency.
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Family BusinessKing’S Wok Chen Feb 2014 - Jul 2023Lakeland, Florida, United States• Efficiently managed 70-80 customer transactions per shift as the primary cashier for walk-in and phone-in orders.• Processed cash and credit card transactions with accuracy and attention to detail.• Conducted end-of-shift cash drawer reconciliations, ensuring accurate financial reporting.
Suki Chen Education Details
Frequently Asked Questions about Suki Chen
What is Suki Chen's role at the current company?
Suki Chen's current role is Management Undergraduate | Experienced Team Leader | Actively Seeking Internship Opportunities.
What schools did Suki Chen attend?
Suki Chen attended University Of Central Florida, Polk State College.
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