Responsible for:• RESEARCH & ANALYSIS: Conducting comprehensive research and analysis to support client engagements and inform strategic recommendations.• PROJECT MANAGEMENT: Assisting in project planning, execution, and management, ensuring timely delivery and adherence to project objectives.• DATA ANALYSIS: Utilizing data analysis techniques, relevant tools, and software to derive insights and support decision-making processes.• STAKEHOLDER MANAGEMENT: Developing and maintaining positive relationships with stakeholders through regular communication, proactive engagement, and effective resolution of concerns, ensuring alignment with project objectives and fostering long-term partnerships.• BUSINESS DEVELOPMENT: Supporting business development initiatives by participating in proposal development, client pitches, and networking activities.Contributions & Achievements:• Conferred the title of "Chartered Engineer" by the Confederation of Engineers, India (CEIndia) by virtue of qualifications, professional experience, and Corporate membership of CEIndia's Institute of Engineers and Technocrats.• Involved in the empanelment process of the firm (as LIE/Chartered Engineer/TEV Consultants) with the following Banks: • HDFC Bank • Axis Bank • Yes Bank Limited • IndusInd Bank Limited• Guided the registration process of the firm under the Ministry of Micro, Small, and Medium Enterprises(MSME), Government of India• Appointed as Business Associate (Panel Valuer) to provide Real Estate Valuation services for "Value My Property"• Involved in the empanelment of the firm as a Registered Valuer for: • Tata Capital Housing Finance Limited, for Asset Reconstruction Companies: • Phoenix ARC • INVENT • Omkara ARC. as a Valuer for Insurance Companies: • Iffco Tokio General Insurance Company Limited • Aum Bima Suraksha Broking Private Limited • Best Mulyankan Consultants Limited

TEAM: Global Inbound Carrier Damage (ICD) Investigations.ROLE:The ICD department was a new team set up globally to investigate Reimbursement claims for Seller Inventory damaged while under Amazon's control. Region: North America - USA and Canada (Amazon.com)Responsible for:• CLAIM INVESTIGATION: Investigated reimbursement claims of sellers for warehouse-damaged, lost-in-warehouse, customer-damaged units, and damaged shipments, following SOPs and policies.• DAMAGE ASSESSMENT: Evaluated the extent of damage to products based on received shipments, photographs, and other relevant evidence. Determined whether the damage occurred during transit or at the FC.• ROOT CAUSE ANALYSIS: Conducted root cause analysis to identify trends or recurring issues related to carrier damage and worked with internal stakeholders to implement preventive measures.• PROCESS IMPROVEMENT: Identified opportunities to streamline and improve the reimbursement process for carrier damage claims. Contributed towards Process Improvement project GEMBA (ACES) by highlighting process gaps within the system to fix the loopholes and eliminate redundancies.Contributions & Achievements:• Achieved a 95% accuracy rate in reimbursement claim submissions by implementing robust documentation procedures and conducting thorough investigations, reducing instances of claim rejection and rework.• Received Employee of The Month (Re-open Champ Award) for commendable work in Re-open Axiom score in November 2019.• Successfully reduced the reopen rate of reimbursement claims by 40% through a comprehensive analysis of root causes, implementation of corrective measures, and ongoing monitoring of claim resolution processes, resulting in improved efficiency and seller satisfaction.

ROLE: Providing expert guidance on inventory management, order processing, shipment logistics, and end-to-end fulfillment assistance to sellers part of the FBA network of Amazon.Region: North America - USA and Canada (Amazon.com)Responsible For:• INVENTORY MANAGEMENT: Investigated issues related to FBA inventory, including discrepancies, shortages, damages, and other fulfillment-related concerns, ensuring optimal stock levels to meet customer demand while minimizing storage costs.• DATA ANALYSIS: Managed FBA inventory reports to promptly investigate missing/damaged units in Amazon FCs, while also monitoring seller performance metrics to identify improvement opportunities.• PRODUCT COMPLIANCE: Educated sellers on FBA product requirements, safety standards, and restrictions, and utilized Amazon SOPs and tools to identify and report non-compliant products.• CROSS-FUNCTIONAL COORDINATION: Liaised with FC teams to track inbound shipments from suppliers, optimizing shipment plans to minimize transportation costs and reduce lead times.• MENTORING: Assumed the role of mentor for new hires, conducting thorough audits of their resolutions and delivering targeted coaching sessions to ensure a comprehensive grasp of Amazon policies and standards.Contributions & Achievements:• Acted as a subject matter expert, providing mentorship and guidance to new team members, resulting in a 30% increase in first-contact resolution rates within the team.• Collaborated with cross-functional teams to develop and implement training materials, improving product knowledge among associates and reducing average handling time by 15%.• Selected by my Team Supervisor as the sole nominee for upskilling to the Global Investigations Team, following a comprehensive performance evaluation.

ROLE: Providing comprehensive assistance to Selling Partners on Amazon.com, offering technical guidance, resolving inquiries efficiently, and optimizing strategies to foster sustainable seller growth within the e-commerce ecosystem. Region: North America - USA and Canada (Amazon.com)Responsible for:• MERCHANT CONSULTING: Managed a diverse portfolio of Selling Partners, averaging 50 daily interactions, ensuring timely resolution of issues related to account management, listings, and policies.• MERCHANT ACQUISITION: Demonstrated proficiency in navigating the Amazon selling platform, facilitating smooth onboarding processes for new sellers, and guiding existing clients on optimization strategies.• DATA ANALYSIS: Utilized data analysis tools provided at the organizational level to monitor seller performance metrics, identify trends, and offer actionable insights to enhance operational efficiency and drive revenue growth.Contributions & Achievements:• Received the "Learn and Be Curious" award – Amazon Leadership Principles recognition, for commendable performance in the New Hires Cohort 2017• Successfully identified and escalated critical issues to appropriate internal teams, contributing to a 30% reduction in seller account suspensions and mitigating potential revenue loss.• Effectively managed a high-volume caseload, consistently maintaining a seller satisfaction rating of over 92% through swift troubleshooting and proactive communication.• Earned the opportunity to undergo upskilling and transition into the Fulfillment by Amazon (FBA) division after delivering a consistent performance for the first five months.

Responsible for overseeing all aspects of water supply and purification systems, including the coordination of electrical and mechanical operations and management of various machinery utilized in the process of sourcing, treating, and distributing river water for potable consumption in residential settings.

The industrial training at Mukesh Hyundai Workshop provided invaluable insights into the intricacies of car engines, transmission systems, brakes, and other components, with a specific focus on Hyundai vehicles. Engaging closely with the operational procedures of a live workshop, I actively sought to maximize my experiential learning opportunities.