Senior Client Advisor
CurrentSenior Client Advisors are natural relationship builders with outstanding commercial ability, guiding each client through the brand's values and heritage, gaining a strong understanding of their needs and creating long-term value for clients and the company.* Engage with clients and ensure Loewe Sales and Service standards are embodied consistently.*Drive and exceed individual sales objectives including KPI’s such as UPT, conversion and data collection by ensuring the highest level of Customer Service and quality of sales.*Capture quality client information in order to understand and meet client’s needs in order to build relationships and personalize future client development opportunities.*Build and develop long-lasting client relationships using company’s clienteling program and initiative.*Active client outreach through appointment selling including follow up of charge sends/ phone sales and after sales service.*Attract new clients by acting as a Brand Ambassador through networking within the community.*Support and maintain company visual merchandise presentation standards.*Process all merchandise transactions accurately and professionally adhering to company policies and procedures.Contribute to enhance team performances as a coach, sharing knowledge, information, best practices, and mentoring colleagues with less experience.Work with all store teams to maintain a professional and productive work environment.*Professionally interacts with all levels of Management and Corporate representatives.*Effectively demonstrates and adheres to all Company initiatives (Retail Excellence and C.R.M Programs).*Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, enhancing the knowledge of the brand's history and values, collection proposition and product features.
