- Analyze customer needs

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems.

Part of the Merdeka Campus program with Microsoft Indonesia which aims to provide opportunities for students to learn and develop themselves through activities outside of lectures, but are still recognized as part of the lecture.This program is intended for students who want to equip themselves by mastering specific and practical competencies with the following learning details:1. Azure Fundamentals• Describe core Azure concepts• Describe core Azure services• Describe core solutions and management tools on Azure• Describe general security and network security features• Describe identity, governance, privacy, and compliance features• Describe Azure cost management and service level agreements2. Security, Compliance, and Identity Fundamentals• Describe the concepts of security, compliance, and identity• Describe the capabilities of Microsoft Identity and access management solutions• Describe the capabilities of Microsoft security solutions• Describe the capabilities of Microsoft compliance solutions3. Microsoft Power Platform Fundamentals• Introduction to Microsoft Power Platform• Introduction to Dataverse• Introduction to Power Apps• How to build a canvas app• How to build a model-driven app• Introduction to Power Apps portals• Introduction to Power Automate• How to build an automated solution• Introduction to Power BI• How to build a simple dashboard• Introduction to Power Virtual Agents• How to build a basic chatbot4. Microsoft Azure Administrator• Prerequisites for Azure administrators• Manage identities and governance in Azure• Implement and manage storage in Azure• Deploy and manage Azure compute resources• Configure and manage virtual networks for Azure administrators• Monitor and back up Azure resources5. Capstone Project• Join in a capstone project and develop on top of Azure platform

responsible for analyzing, troubleshooting and evaluating technology issues. This role may support internal clients, helping to keep employees productive, or external customers of a company,

Installing and configuring client computer systems. Responding to client IT support requests. Meeting with clients to diagnose software, networking, or hardware issues. Providing technical support on-site or via remote-access systems.