Sukula Kulkarni Email & Phone Number

Nagpur, Mh, In

Pune, Maharashtra, India

As an Inside Sales Team Manager and a Senior Account Specialist at Crave Infotech, I will lead a dynamic team to drive lead generation, nurture client relationships, and achieve sales targets. My role involves strategizing outreach efforts, identifying business opportunities, and collaborating with cross-functional teams to deliver tailored solutions. By aligning customer needs with Crave Infotech's innovative products, I contribute to business growth and ensure an exceptional client experience.

Pune, Maharashtra, India

Nagpur, Maharashtra, India

As a dedicated dental professional, specialized in delivering top-tier patient care and management within a dynamic dental office environment. My experience includes effectively managing patient appointments, maintaining dental records, and conducting follow-ups to ensure a seamless and positive patient experience.Successfully implemented innovative patient management systems, resulting in increased operational efficiency and reduced wait times. By spearheading two pilot projects, I achieved a remarkable improvement in overall business performance.Collaboration was my key in my approach; I work closely with multidisciplinary teams to develop and execute comprehensive patient care plans, significantly enhancing treatment outcomes. My commitment to patient satisfaction is reflected in a consistent rate supported by positive feedback and repeat visits.Additionally, managed compliance with healthcare regulations and standards, prioritizing high-quality care and patient safety. My goal is to work alongside diverse teams to ensure the delivery of exceptional dental services while meeting and exceeding business objectives.

Nagpur, Maharashtra, India

As a Customer Service Team Lead at Alacrity, I have been responsible for leading a team of customer service representatives to deliver exceptional customer service experiences. Over the past 6 years, I have played a key role in growing the team and improving customer satisfaction rates, resulting in increased customer loyalty and repeat business.Key Responsibilities:Managing a team of customer service representatives to ensure that customer inquiries and issues are resolved in a timely and effective manner.Developing and implementing customer service policies and procedures to improve overall customer satisfaction rates.Monitoring customer feedback and utilizing data analytics to identify areas for improvement in the customer service process.Providing training and coaching to team members to ensure they are equipped with the necessary skills and knowledge to deliver exceptional customer service.Collaborating with other departments such as Sales, Marketing, and Operations to ensure a seamless customer experience across all touchpoints.Managing escalated customer complaints and ensuring that appropriate action is taken to resolve the issue and prevent similar incidents in the future.Achievements:Successfully led the customer service team to achieve a 95% customer satisfaction rate in the past year, up from 85% in the previous year.Developed and implemented a new customer service training program that resulted in a 30% increase in first-call resolution rates.Led the implementation of a new customer feedback system that resulted in a 20% increase in customer survey response rates and a 15% improvement in overall customer satisfaction ratings.

Nagpur Area, India

As a Customer Service Team Coach at Altius, I have had the privilege of leading and developing a team of 30 customer service representatives to deliver exceptional customer experiences. In this role, I was responsible for managing the day-to-day operations of the team, providing coaching and training to team members, and ensuring that key performance metrics were met.Some of my key achievements in this role include:Improving customer satisfaction scores by 15% through targeted coaching and training programsStreamlining customer service processes, resulting in a 25% reduction in customer wait timesDeveloping and implementing a comprehensive employee training program, resulting in a 20% increase in employee satisfaction scoresDriving a 10% increase in team productivity through effective performance management and goal-setting strategiesThroughout my tenure at Altius, I have demonstrated a commitment to fostering a positive and collaborative team culture, and have worked closely with cross-functional teams to identify and address customer pain points. I am passionate about delivering exceptional customer experiences, and am constantly looking for ways to improve processes and drive business growth.

Nagpur, Maharashtra, India

As a Customer Service Associate at Alacrity, I have had the opportunity to work closely with our valued customers for the past 12 months. In this role, I have been responsible for providing exceptional service to customers and ensuring their satisfaction with our products and services.My responsibilities have included answering customer inquiries and resolving any issues they may have had in a timely and professional manner. I have also been responsible for processing orders, tracking shipments, and providing product information to customers.Throughout my time at Alacrity, I have developed strong communication and problem-solving skills that have allowed me to effectively resolve customer issues and provide solutions that meet their needs. Additionally, I have worked closely with other teams within the company to identify areas where we can improve our customer experience and implement changes to enhance customer satisfaction.Overall, my time as a Customer Service Associate at Alacrity has been incredibly rewarding, and I am proud to have been a part of a team that is dedicated to providing exceptional service to our customers.

Hsc, Business/Commerce, General

Ssc, Mathematics, Science

Activities and Societies: Helpage IndiaStudies and extra curricular activities