SunCloud Health offers integrated outpatient and residential treatment centers treating complex co-occurring substance use disorders, eating disorders, mood disorder and related underlying trauma.

Nextbite is a company helping restaurant partners successfully enter the virtual restaurant space with new delivery-only menus, using underutilized labor and kitchen capacity, to increase margins and revenue.

Kitchen United provides restaurant brands a turnkey, capital-light way to expand their reach to the off-premise diner.

Lead Client Success Team-Provide leadership for team of Client Success Managers through coaching, training and development-Guide and empower Client Success team to deliver outstanding customer service, provide solutions for client issues and increase customer retention-Participate in the recruitment and hire of new team members with appropriate skills, experience, traits and competenciesVision and Strategy-Spearhead the creation and execution of Client Success team goals aligned with company vision and goals-Collaborate with other department managers to develop new initiatives and improve internal processes/procedures-Exhibit and promote positive team and company cultureClient Success Manager-Operate as a primary point of contact for assigned nonprofit clients-Provide solutions to drive customer success, deliver product value and build loyalty-Obtain client feedback and serve as a customer advocate for improving company products and services

-Operate as point of contact for assigned nonprofit clients-Build and maintain strong, long-lasting client relationships-Oversee client usage and implementation of NeonCRM, follow up periodically and address any questions or needs-Provide solutions to customer issues in a timely and professional manner-Maintain and update accurate client records-Collect and analyze customer feedback and account data to improve customer service procedures and customer loyalty-Assist department director with others tasks as needed

-Assisted Marketing Coordinator with ticket donation requests, press archive, Playbill content, complimentary press night tickets, Constant Contact e-marketing, website content, and social media-Obtained 20 business partners from surrounding areas for Subscriber Discount Card and negotiated cross-promotional marketing with area businesses-Solicited $1,500 worth of silent auction donations for annual fundraising Gala-Assist in the planning, marketing, and execution of special events-Book groups for productions, implement group sales marketing initiatives and uphold sales contracts-Provide excellent customer service by responding to group sales inquiries and maintaining communication with group leaders

-Managed database of play submissions for the Woodward/Newman Drama Award and communicate with playwrights on their application status-Carried out logistical duties of Stage Door (an audience-based marketing and development initiative) by managing information database and social media content-Communicated with current Stage Door Members while also striving to increase numbers by reaching out to demographic of potential members-Collected sponsorships and donations for annual fundraiser

-Wrote, edited and distributed press releases to local publications to increase community awareness-Supported the lead marketing manager in developing and implementing an online marketing campaign to increase sales of a start-up business-Assisted in the planning, marketing, and execution of special events that broaden consumer demographic by targeting niche audiences

-Coordinated interview for Dancing Times, Britain’s leading monthly dance magazine-Collated and distributed press cuttings internally to inform employees and dancers of current endeavors and recent successes-Managed press ticket holds and press desk at theatres during performances-Assisted in running publicity events to build audience excitement for upcoming performances

-Updated social networking tools and distributed marketing materials to promote the gallery’s exhibitions and special events-Organized “Temporary Allegiance,” an ongoing exhibition, by communicating with participants, establishing a calendar of participants’ time slots, and physically dealing with the exhibition’s artworks, to continually display public art for the community to view-Assisted in the documentation of exhibitions and performances for archival reference-Managed the gallery’s mailing list and website content in order to give current and prospective patrons up-to-date information and maintain relationships