● Spearheaded the implementation of the Mortgage Operations Salesforce CRM project, deploying over 1,000 users on schedule and within scope. ● Led continuous improvement initiatives to optimize system performance and deliver ongoing value. ● Managed requirements gathering, crafted high-quality user stories, and effectively prioritized the backlog. ● Established a robust Agile SDLC process, facilitating sprint ceremonies and mentoring business analysts in Agile best practices. ● Collaborated in designing effective solutions aligned with business requirements and Salesforce best practices. ● Created test plans, conducted User Acceptance Testing (UAT), and developed analytical reports and dashboards ● Executed Salesforce administration tasks to address business issues and support operational efficiency.

● Led multiple Salesforce projects across diverse industries, successfully delivering the first project on time within three months of joining. ● Managed requirements by delivering concise user stories and proposals, effectively handling the backlog. ● Designed solutions for complex issues, providing critical feedback on technical designs and performing product owner acceptance. ● Established effective Agile processes, led Agile ceremonies, and fostered strong relationships with business partners, resulting in improved collaboration and project outcomes. ● Awarded the MVP Award for outstanding contributions and leadership within the team. ● Notable projects included the Rocket Loans Outreach campaign, revamping Salesforce campaigns for Protect America and PennyMac, and enhancement projects utilizing Salesforce Omni-Channel and Five9 to create seamless, multi-engagement communication methods.

● Managed requirements for the GFIN Web Application, conducting gap analysis of legacy code to identify essential features and recommend technical solutions. ● Conducted data analysis to support migration efforts. ● Built strong stakeholder relationships through effective communication, ensuring accurate requirement gathering and the timely delivery of project deliverables.

● Conducted requirement analysis and identified business issues, designing user experience solutions for PayAnywhere products. ● Translated requirements and UX designs into testable Gherkin scenarios, leading acceptance reviews and optimizing Agile processes.

● Led the design, development and implementation of the Bisan Enterprise Loan Management System, successfully deployed for seven microfinance companies. ● Conducted comprehensive analyses of business requirements, negotiated implementation plans, and designed system features. ● Performed data analysis and migration for customer companies in record time, ensuring seamless transitions.

● Analyzed, designed, and developed information system solutions, including a Micro-credit Loan Management system and integrated incentive-based payroll, implemented for multiple international institutions and the parent company. ● Provided technical and operational consultancy to customers. ● Actively participated in operations management and strategic planning.