Sule Abdul Rahman Email & Phone Number

United Kingdom

Canada

-Worked closely with the development team to ensure clear comprehension of requirements, offer clarifications as necessary, and actively engage in the testing and quality assurance process which resulted in minimizing errors by 70%.- Identified and thoroughly documented the project's scope, objectives, and constraints while defining key performance indicators (KPIs) to assess the solution's success.-Created a detailed Business Requirements Document consistently, gathering functional and non-functional requirements to align the project's objectives with business goals.-Compiled user stories to capture functional requirements effectively facilitates open discussion and accord among stakeholders and development teams.

Accra, Greater Accra, Ghana

Tamale Metropolitan District, Northern Region, Ghana

-Resolved an average of 100 customer inquiries per day, achieving a 75% customer satisfaction rating.-Identified and reported a recurring product defect, leading to a design change that reduced customer complaints by 30%.-Developed and implemented a new customer onboarding process, resulting in a 35% increase in customer retention.

Tamale, Northern Region, Ghana

Ghana

-Data Collection and Analysis: Conduct thorough research by gathering relevant data from diverse sources, organizing information systematically, and performing detailed analyses to support decision-making or project goals.-Literature Review and Documentation: Summarize key findings from academic papers, reports, and other sources, ensuring clear and concise documentation to guide the research process.-Collaboration and Presentation: Work closely with teams or stakeholders to present findings effectively, contributing to reports, presentations, or publications that align with research objectives.

Bachelor Of Business Administration - Bba, Human Resources Management

Activities and Societies: Electoral Commission chairman, Tamale Learning Centre,2011-2012

Certificate In General Agriculture, General Agriculture

Activities and Societies: * Member -Quiz Competition won the 26thFarmers day quiz Competition (WHAT DO YOU KNOW) among the Agriculture.