Suleiman A. Email & Phone Number

Qatar

Amman Governorate, Jordan

Create descriptions in Arabic and English for the website’s product listings. Ensure that the products on the website are up to the required quality standards.Assist in the development and support of the team in terms of productivity enhancement and troubleshooting.

Amman, Jordan

Resolve customer complaints regarding sales and service. Determine price schedules and discount rates.Review operational records and reports to project sales and determine profitability. Monitor customer preferences to determine the focus of sales efforts.Manage the launch and set up the new online store.Identify and make the needed partnerships for the online store.Create and supervise the store’s online content in accordance with the desired goals. Identify and contact B2B partners and service providers for the online store. Plan and manage the online store business flow and strategy.

Amman, Jordan

Use computers to organize and locate inventory, and operate spreadsheet and word processing software. Negotiate prices, discount terms and transportation arrangements for merchandise.Manage the department for which they buy.Confer with sales and purchasing personnel to obtain information about customer needs and preferences. Examine, select, order, and purchase at the most favorable price merchandise consistent with quality, quantity, specification requirements and other factors.Monitor and analyze sales records, trends, or economic conditions to anticipate consumer buying patterns and determine what the company will sell and how much inventory is needed.Set or recommend mark-up rates, mark-down rates, and selling prices for merchandise. Interview and work closely with vendors to obtain and develop desired products.Train or supervise sales or clerical staff.Determine which products should be featured in advertising, the advertising medium to be used, or when the ads should be run.Analyze environmental aspects of competing merchandise when making buying decisions.Monitor consumer preferences or environmental trends to determine the best way to introduce new green products.

Amman, Jordan

Managed a team of 36 members.Ensure that the required service levels are being met on the communication channels of the company. Developed and assisted in the improvement of various work processes that has allowed us to have higher productivity and better service levels.Developed a new social media plan for the company that has allow for better reach for the company and better service to customers.Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Refer unresolved customer grievances to designated departments for further investigation.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Obtain and examine all relevant information to assess the validity of complaints.

Amman, Jordan

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.Refer unresolved customer grievances to designated departments for further investigation.Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.Obtain and examine all relevant information to assess the validity of complaints.