• Provided exceptional support and solutions to users and stakeholders across North East London, demonstrating unwavering commitment even during the challenging times of the Covid period.• Proficiently configured and installed Cisco devices across the expansive NEL Corporate estate, ensuring seamless network connectivity and performance.• Currently managing and monitoring over 170 firewalls across the Barking, Dagenham, and Redbridge (BHR) GP practice estate, guaranteeing robust security measures.• Actively involved in optimizing NEL ICB's network performance by proposing and implementing network topology across all NEL GP practice estate.• Demonstrated first-hand expertise in developing, building, and deploying Sophos firewalls across the corporate and GP estate in the North East London Area.• Collaborated closely with third-party vendors, stakeholders, practice managers, and project managers to administer, monitor, and license security devices for enhanced centralized security management.

• Project Management: Successfully overseeing a critical network project involving the replacement of approximately 150 GP site network devices, which highlights my ability to plan, design, configure, and implement network infrastructure in a systematic and organized manner.• Problem Solving: Resolving complex technical issues and troubleshooting network outages indicating proficiency in diagnosing problems, utilizing diagnostic tools, and implementing effective solutions to minimize downtime and maintain network availability.• Technical Proficiency and Attention to Detail: Successfully building network devices from scratch, including unboxing, asset tagging, registering, licensing, and configuring, ensuring the smooth operation of network components.• End-to-End Network Management: Engaging in pre- and post-installation tasks, as well as continuous monitoring and network management from a central location, demonstrates understanding of the entire network lifecycle, including planning, implementation, and ongoing maintenance.• Team Collaboration and Responsibility: Collaborating with the core network team and single-handedly carrying out a significant project while also taking individual responsibility for project success. Additionally, involvement in managing a diverse network infrastructure comprising GP sites, corporate sites, and health centers reflects capability to handle complex network environments.

• Excelled in a customer-focused centralized Service Desk, delivering exceptional support through various channels including phone, email, and in-person interactions.• Utilized advanced Service Management tools like Vivantio to efficiently manage and prioritize all incoming calls, ensuring timely resolution of user issues.• Demonstrated expertise in remote management tools such as Centrastage, 10Zig Thin Client Web console, and RDP to address staff issues and provide effective resolutions remotely.• Proactively traveled to Corporate and GP sites to troubleshoot and resolve technical issues, ensuring seamless operations across the network.• Assumed a leadership role in deploying laptops and managing the build and deployment process to GP surgeries and federations, ensuring smooth and efficient operations. Additionally, provided training to users to enhance their technical proficiency.