Sulekha J. Email & Phone Number

Toronto, ON, CA

Toronto Canada

• Monitors service delivery on an ongoing basis to ensure programs are meeting the needs of youth, and that program practice is consistently trauma informed, harm reduction.
• Ensures high quality service to youth through leadership and supervision of staff and program; and other monitoring and evaluating activities as required.
• Participates in the development and implementation of an evaluation process that includes the collection, analysis, and interpretation of data and present outcomes in order to monitor program effectiveness, facilitate.
• Ensures the timely completion of all required program documentation including financial, client services, personnel records and program reports.
• Works in collaboration with all department to develop funding proposals for all donors while ensuring the vision and values of Covenant House Toronto is reflected.
• Ensures the development and implementation of annual professional development plans for program staff.

• Implemented and monitored the full scope of tenancies for 124 social building with 48,000 tenants in the central regional operations (downtown Toronto) of TCHC
• Developed and managed strategic plans to identify and execute initiatives to improve housing stability for tenants facing increased vulnerability to eviction.
• Developed and implemented social services and local partnerships to support tenants with mental health or substance use issues, diminished capacity, physical or intellectual impairments, literacy or language barriers.
• Established unit strategic plans and programs and provided oversight and guidance on best practices, tools and metrics to promote consistency, collaboration and integration. Led the improvement of team performance.
• Led the evaluation of tenant support partnerships and services and integrated work with other business units for evidence-based decision-making and social housing development.
• Supervised 2 supervisors and 100 unionized staff assigned to various tenancy support portfolios.

• Led the development, implementation and management of corporate governance structure, complaints policies and procedures, and a progression monitoring system that identified appropriate mitigation, response and.
• Managed clinically complex caseloads of tenants’ complaints and the corresponding procedures and compliance providing timely and appropriate responses to issues.
• Managed and trained a team of Complaints Administrative team on specific delegated policies, procedures and complaints handling, documentation and reporting.

• Developed and implemented policies, strategies and programs to advance strategic priorities focused on community well-being and housing stability.
• Developed and sustained both internal and external partnerships with Local Health Integration Network, City of Toronto, various social service agencies and community stakeholders that delivered a unified crisis and.
• Led and executed two key strategic initiatives: Furthering Our Community by Uniting Services (FOCUS) and Specialized Program for Interdivisional Enhanced Response to Vulnerability (SPIDER).
• Administered and monitored the Homes for Good funding and project compliance, audit and evaluation of five non-profit providing supportive housing for homeless youth, seniors and tenants with mental health and addiction.
• Managed $1.3 million yearly team budget and ensured compliance to procurement, finance policies, procedures and audit.
• Managed 16 unionized staff that provided access and support to 124 buildings and a high needs team that address hoarding and cluttering.

• Created service support models for tenants to access resources for mental health and addictions, homelessness, isolation and special needs.
• Facilitated support for tenants who are at risk of losing their home or who require additional support to achieve stability and maintain their housing.
• Troubleshoot and develop problem-solving strategies that engage tenants whose behaviors or unit conditions impact their households and their neighbors.

• Developed partnerships that delivered various social service supports and systems of care for clients.
• Managed and administered $3 million annual budget.

Master'S Degree, Environmental Studies

Diploma, Individual And Systematic Advocacy

Diploma, Social Service Worker