Suleman Khan Email & Phone Number

Dubai, United Arab Emirates

On assignment from Stefanini EMEAResponsible for Onsite Desktop/IT Support for Phillip Morris International located in DIFC Dubai, UAE

United Arab Emirates

On-Site Desktop Support Specialist @ MASTERCARD EMEA HQProvide Laptop/Desktop troubleshooting and support to a corporate user base of more than 400 users across multiple offices in MEA. Supply prompt and consistent support, acknowledging and recording all issues and requests via BMC Remedy ITSM. Handle desktop & mobile devices using Intune/SCCM and JAMF..

Dubai, United Arab Emirates

• Installation, troubleshooting, and maintenance of all FTTX connections over GPON for residential and business customers and to ensure smooth services.
• Dealing with residential/small-medium business Dual Play & Triple Play products (Voice, HSI, IPTV) over GPON Technology.
• Troubleshooting the optical signal strength to ensure that there is adequate performance for television, telephone and internet connections.
• Installation of Optical Network Terminals and migration of Legacy Network services to GPON.
• Installing & Configuration of PABX line Equipment such as LINKSYS SPA 8000, IAD, MEDIATRIX C7 series and ISDN BRI.
• Troubleshooting & Configuration of all types of Routers and APs of different vendors.

• Website: https://sulemankhanh.wixsite.com/solomongraphics/
• Fiverr: www.fiverr.com/solomonthewise/

Islāmābād, Pakistan

• Responsibilities:
• Remote Technical Support and Monitoring of IT and Engineering related tasks like Installation and Cabling of Network Devices, APs, Troubleshooting, Installation of Vending Machines, Kiosks, Video Easels, Cameras.
• Remote Supervision of Field Engineers. Taking live updates of site events from Field Engineers and reporting to clients.
• Making sure that all guidelines and instructions given by the client are followed by Engineers.
• Making sure all deliverables are completed and compiling final report at the end of the task.
• Evaluating new Field Engineers and train them about the work process.

Federal Capial &AJK, Pakistan

• Responsibilities:
• Address user tickets regarding hardware, software, and networking.
• To provide Technical Assistance to Users and Ensure the jobs assigned are carried out with utmost responsibility and helpdesk tickets are resolved on time.
• To Install, Configure, Test and Maintain Operating Systems, Application Software and System Management Tools.
• Ask targeted questions to diagnose problems and Guide users with simple, step-by-step instructions.
• Test alternative pathways until the issue is resolved and Direct unresolved issues to the next level of support personnel

Federal Capial &AJK, Pakistan

Activities:◆ Study of Switching & Routing. ◆ Study of TCP/IP Protocol, OSI Model & SS7 Protocol Stack. ◆ Modes of transmission. ◆ TDM, FDM & WDM Multiplexing Techniques. ◆ Technology used (SDH & SONET). ◆ Difference of Switch Router & Hub. ◆ Study of MSAG and MSAG Troubleshooting. ◆ O&M activities of EWSD Switch. ◆ Study of NGN Switch.