Assisting client’s providers with obtaining clinically appropriate medications for the client’s members via the prior authorization processAnswering incoming calls in the Pharmacy and Medicare Part D queueEnsuring accurate data entry and tracking of provider requestsEntering new prior authorizations from the fax queue in PBM & MCSCollaborated with the client’s existing utilization review, case management, and member services staff to ensure appropriate resource allocation and utilization by all membersAssisted in resolution of member issues related to pharmacy prescriptions