Suleman Butt

Suleman Butt Email and Phone Number

Customer Service Representative @ Mindbridge
Lahore, PK
Suleman Butt's Location
Lahore, Punjab, Pakistan, Pakistan
About Suleman Butt

Hey there! This is Suleman. I am from Pakistan and have earned by Bachelors Degree in Physics. My Final Year Project is on sustainable energy resources. I am a highly organized individual. I have many fields of interests. Excluding Materials Science, I have deep interest in Cloud computing, Data Science, and Python. Currently I am in learning phase and trying to learn things that I like ( Digital Marketing, Cyber security, Content Marketing strategies ). I believe you are always in a learning phase. 🌟 Creating Unforgettable Customer ExperiencesPassionate about delivering excellence, I am a Customer Support professional with a proven track record of success. With over 8,500 customer interactions and an impressive 84% satisfaction rate, I specialize in resolving complex issues swiftly and empathetically. My dedication to client care ensures every interaction leaves a positive, lasting impression. πŸ’¬βœ¨πŸ”‘ Key Highlights of My Expertise:🌟 Achieved a stellar 96% quality score in service delivery.⏱️ Managed high call volumes with an average response time under 400 seconds.🎯 Skilled in active listening, adaptability, and time management to meet diverse client needs.🀝 Building Bridges Through Exceptional ServiceFluent in English and Urdu, I bring cultural awareness and a personal touch to every conversation. Whether managing call center operations or assisting individual clients, I excel in building trust and long-term relationships. My goal? To exceed expectations, foster loyalty, and create meaningful customer experiences that truly matter. πŸŒπŸ’Ό

Suleman Butt's Current Company Details
Mindbridge

Mindbridge

View
Customer Service Representative
Lahore, PK
Website:
mindbridge.net
Employees:
5561
Suleman Butt Work Experience Details
  • Mindbridge
    Customer Service Representative
    Mindbridge
    Lahore, Pk
  • Ibex. Pakistan
    Customer Support Specialist
    Ibex. Pakistan Dec 2024 - Present
    Lahore, Punjab, Pakistan
  • Mindbridge
    Customer Service Representative
    Mindbridge Mar 2024 - Nov 2024
    Lahore, Punjab, Pakistan
    During my time at MindBridge as a Customer Service Representative, I played a key role in helping the business meet its daily targets of 80% customer retention and 80% customer satisfaction. By delivering high-quality support and resolving issues effectively, I contributed to both customer loyalty and business success.During my 9 month tenure at MindBridge, I consistently achieved strong performance metrics:Customer Satisfaction πŸ“Š: Improved from 84% to 88%Quality Score πŸ…: Maintained above 93%Average Handling Time ⏱: 400 seconds per customerTop Performer 🌟: Ranked in the top 15 twice and top 20 three timesI was also promoted to the follow-up queue after just two months, following one month of training in April.
  • Transglobal
    Call Center Representative
    Transglobal Nov 2020 - Feb 2021
    Lahore, Punjab, Pakistan

Suleman Butt Education Details

Frequently Asked Questions about Suleman Butt

What company does Suleman Butt work for?

Suleman Butt works for Mindbridge

What is Suleman Butt's role at the current company?

Suleman Butt's current role is Customer Service Representative.

What schools did Suleman Butt attend?

Suleman Butt attended Comsats Institute Of Information And Technology, Forman Christian College (A Chartered University).

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