Hey there! This is Suleman. I am from Pakistan and have earned by Bachelors Degree in Physics. My Final Year Project is on sustainable energy resources. I am a highly organized individual. I have many fields of interests. Excluding Materials Science, I have deep interest in Cloud computing, Data Science, and Python. Currently I am in learning phase and trying to learn things that I like ( Digital Marketing, Cyber security, Content Marketing strategies ). I believe you are always in a learning phase. π Creating Unforgettable Customer ExperiencesPassionate about delivering excellence, I am a Customer Support professional with a proven track record of success. With over 8,500 customer interactions and an impressive 84% satisfaction rate, I specialize in resolving complex issues swiftly and empathetically. My dedication to client care ensures every interaction leaves a positive, lasting impression. π¬β¨π Key Highlights of My Expertise:π Achieved a stellar 96% quality score in service delivery.β±οΈ Managed high call volumes with an average response time under 400 seconds.π― Skilled in active listening, adaptability, and time management to meet diverse client needs.π€ Building Bridges Through Exceptional ServiceFluent in English and Urdu, I bring cultural awareness and a personal touch to every conversation. Whether managing call center operations or assisting individual clients, I excel in building trust and long-term relationships. My goal? To exceed expectations, foster loyalty, and create meaningful customer experiences that truly matter. ππΌ
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Customer Service RepresentativeMindbridgeLahore, Pk -
Customer Support SpecialistIbex. Pakistan Dec 2024 - PresentLahore, Punjab, Pakistan -
Customer Service RepresentativeMindbridge Mar 2024 - Nov 2024Lahore, Punjab, PakistanDuring my time at MindBridge as a Customer Service Representative, I played a key role in helping the business meet its daily targets of 80% customer retention and 80% customer satisfaction. By delivering high-quality support and resolving issues effectively, I contributed to both customer loyalty and business success.During my 9 month tenure at MindBridge, I consistently achieved strong performance metrics:Customer Satisfaction π: Improved from 84% to 88%Quality Score π : Maintained above 93%Average Handling Time β±: 400 seconds per customerTop Performer π: Ranked in the top 15 twice and top 20 three timesI was also promoted to the follow-up queue after just two months, following one month of training in April. -
Call Center RepresentativeTransglobal Nov 2020 - Feb 2021Lahore, Punjab, Pakistan
Suleman Butt Education Details
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Engineering Physics/Applied Physics -
Fsc Pre-Engineering
Frequently Asked Questions about Suleman Butt
What company does Suleman Butt work for?
Suleman Butt works for Mindbridge
What is Suleman Butt's role at the current company?
Suleman Butt's current role is Customer Service Representative.
What schools did Suleman Butt attend?
Suleman Butt attended Comsats Institute Of Information And Technology, Forman Christian College (A Chartered University).
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