Suleman Toor Email & Phone Number

London Area, United Kingdom

Pakistan

Islamabad, Pakistan

Head of business strategy, analysis, forecasts and pricing for the largest hospitality business in Pakistan and supervised a team of 35 associates generating PKR 14billion per annum in bedrooms sale and food service.Collaborated with senior leadership via performance management updates & presentations, resource requirements and cascaded the vision of business to all divisions within the commercial department.Transformation lead for culture and efficiency turnaround leading to implementation of advance analytical modules, organisational restructure, succession planning and tapping of unexplored market segmentsBusiness lead for implementation of various business support technical platforms including Business Intelligence, Customer Relationship Management and Central reservations system.Provided key insights and directions to sales team including competitor mapping, market share and potential displacements in the business along with highlighting the effectiveness of multiple contracts and price pointsProspected, negotiated and devised service level agreements while maintaining prosperous relationship with 3rd party vendors, Corporate accounts, wholesalers, Government sectors and airlines.Managed field and hotel quality audit visits to ensure brand standards were maintained, SOPs followed and if the business processes need revisions with documented guidelines.Conducted multiple training and awareness programs across the country related to customer service, business process efficiencies, importance of data and generating loyalty through the rewards program.Launched Food & Beverage research studies in Pakistan to understand Hashoos’ product positioning, menu re-engineering and competition. Executive member of disaster management cell primarily related to Covid - 19

United Kingdom

Initiated detailed market segmentation processes and implemented the parameters for performance measurement while ensuring that the KPIs are realistic and in line with organization's goals and values.Explored existing and future business opportunities with owners by identifying milestones, KPIs, processes, creating investment proposals with projections and monitored sales execution activities.Created detailed demand calendars, budgets and forecasts, led high profile commercial meetings highlighting performance updates to various department heads versus the KPIs.

London, United Kingdom

Managed and improved revenue performance of 3 major city hotels in UK –collaborated with Marketing, E-Commerce and sales teams to generate and capture demand with targeted marketing campaigns.Prepared monthly performance reports by individual market segments and revenue streams, communicated the accomplishments, challenges to all internal and external stakeholders utilizing all available mediums.Analyzed displacement from group business to understand impact on overall profitability, determined the ideal business mix and re-engineered group’s quotes and their acceptance processes.Conducted daily, weekly and monthly strategy meetings, analysis on Market share and business performance by market segments

Derby, United Kingdom

Designed, monitored & evaluated pricing structures & fare levels for my remit (Dublin to Rest of the world) and mentored a team of 3 analysts.Evaluated market trends, identified booking behavior, ancillary product potentials and network performance.Optimized group materialization rates, business mix and inventory control strategy to prevent business spoilageProvided requirements to develop, implement and customize the decision support system for the airline.

London, United Kingdom

Conducted Market research, focus groups, competitive analysis and implementation of Revenue maximization & online ticketing software.Provided commercial data support to the Revenue Manager, sales and operations team for incremental businessRepresented the Revenue Management team on roadshows supporting the importance of data and understanding the customer's need

Qatar

Managed "Sales Force Automation" project creating an efficient sales management and reporting software.Analyzed global sales performance, cost of sales and assisted in communicated organization's focus to stakeholders.

Pakistan

Managed the UK, Saudi Arabia travel route business in collaboration with Sabre (US travel tech giant).Conducted scoping studies for the Revamp of business improvement, transformation and services offered for CEO PIA.

Karachi

Karachi Division, Pakistan

Conducted field visits to assess the distribution of the confectionery division in South PakistanHighlighted high demand items and their display categories at various retail outlets and wholesale market

Certification, Business Administration And Management, General, Pass

Project Management Business Plan Development Strategic Thinking Strategy Execution Managing Upwards Performance Management Team Management.

Master Of Business Administration (Mba), Business, Management, Marketing, And Related Support Services, Pass

Activities and Societies: Drama Society Member and Winner of Inter University Drama Competition in 2002 Karachi, PakistanBrand Management.

Hsc, Computer Science

Activities and Societies: Drama Club, Debate Society, Member of the Science Club, Captain of B - Cricket Team of the College