Sulendra Pandu Alam Email & Phone Number

Jakarta, Indonesia

Brunei Darussalam

I am providing consulting services for Progresif Cellular Sdn Bhd (PCSB), a leading mobile network operator in Brunei Darussalam.My responsibilities encompass an extensive evaluation and enhancement of the Network Operations Center (NOC), focusing on Incident Management, Change Management, Problem Management, and Dispatch Center processes. These strategies are structured in accordance with the telecom industry's best practices as outlined by Huawei's End of Technology (EOT).Back Office assessment and development are conducted, ensuring that Incident Management, Change Management, Problem Management, and Dispatch center processes align with the aforementioned Huawei EOT guidelines.Key areas of focus include the transition and transformation of people, processes, and tools, fostering an environment of increased efficiency and efficacy.Business processes and governance structures are developed and implemented, promoting a well-organized and effective operational landscape.The execution of a strategic competence gap analysis and the development plan for the NOC concentrate particularly on enhancing business-critical technical skill sets.Active involvement is maintained in the smooth transition and implementation of processes to ensure seamless service delivery without any gaps.The establishment of the Progresif Document Management System (Progresif-DMS) framework includes the handling of documents in a method that enables efficient and suitable creation, sharing, organization, and storage of information.Supervisory duties extend to both Front Office and Back Office Engineers, managing Trouble Ticket Incidents and Trouble Ticket Problem Management processes to ensure the effective and timely resolution of issues.

Indonesia

Responsibilities encompass the assessment and enhancement of the Network Operations Center (NOC), with an emphasis on Incident Management, Change Management, Problem Management, and Dispatch Center processes. These strategies adhere to the telecom industry's best practices, as outlined by the Ericsson Global Network Operations Center (GNOC).The transition and transformation of human resources, processes, and tools is a key focus, facilitating a more efficient and effective operational environment.Business processes and governance structures are designed and implemented, promoting streamlined and well-organized operations.A strategic competence gap analysis and development plan is executed for the Centralized Network Operations Center (CNOC) and the regional branches. The emphasis lies on enhancing business-critical technical skill sets.Involvement in the smooth transition and implementation of processes is critical to ensuring seamless service delivery without any gaps.The creation of an implementation framework for Major Alarm Monitoring (NGOSS Netcool), a ticketing system (REMEDY), and iNeOM tools, enables better solutions and faster response times during outages.Coaching and Mentoring Structure Knowledge Transfer (SKT) is provided for both Front Office and Back Office personnel.The Knowledge Management System (KMS) delivers alarm scenario related knowledge for both Front Office and Back Office personnel.A First Touch Resolution (FTR) list is provided, enabling remote resolution of alarms by the Front Office team.Enabling both Front Office and Back Office teams to resolve incidents and manage problems effectively is a key focus.Supervisory responsibilities include overseeing Front Office and Back Office Engineers in managing Trouble Ticket Incidents and Trouble Ticket Problem Management, ensuring an efficient and timely resolution of issues.

Greater Jakarta Area, Indonesia

OHS Specialist for Smartfren, the biggest CDMA provider and one of big five LTE 4G in IndonesiaPerform Network general controls review to ensure that the Company’s Network environment has sufficient controls to minimize risksPerform compliance testing to determine whether a system meets some specified standard, including the Company’s Network Policy and Procedures, or other regulations, whenever applicable. Identify and assess process controls, specific to each key application to provide reasonable assurance that all transactions are valid, properly authorized, and processed completely, accurately, and on a time basis. Specialist or Analyst in the area of Occupational Health Safety telecom industry

Greater Jakarta Area, Indonesia

• Provide Technical Solution and hands‐on support on DWDM and SDH• Responsible for Managing and Maintaining spare parts and consumables in theregion• Responsible for Managing and Maintaining spare parts and consumables in theregion• Coordinate corrective maintenance activities with FLM team and making sureproject SLA/KPI are met• Technical advisor for OSP (FTTx)• Technical Support to regional FLM Team through remote and on‐sitetroubleshooting• Responsible for production weekly and monthly technical reports.• Create Design Planning by AutoCad• Corrective survey and design result of subcont.

Greater Jakarta Area, Indonesia

• Daily Monitoring on 2G/3G Network and Power Configuration HCPT/H3I Maintenance Service Kalimantan and Sulawesi Area• Daily Monitoring Transmission NEC for HCPT/H3I Maintenance Service Kalimantan and Sulawesi Area• Daily Monitoring Alarm and Escalated network problem to Field Maintenance team• Handling Daily Operation Report, Daily Loss Service Report and Daily stability report• Coordinate corrective maintenance activities with FLM team and making suremaintenance services SLA/KPI are met

Greater Jakarta Area, Indonesia

Operation and Maintenance for cellular Measurement Tools Analyze drive test result 2G Responsible to monitor the performance and network quality for the 2G & 3G network. Responsible for configuration of performance data and Key performance indicator (KPI) into the Automatic Measurement Drive test tool system for scheduled data collection. Support Network performance analysis and fault reporting related to radio access network using TEMS auto, Swissqual and SIGOS. Verify Report from third party (Ericsson, NSN, Berca, etc) related to drive test result of benchmarking. Performed Routine Benchmarking Drive Test within Urban, Dense – Urban and Sub Urban Area Performed Drive Test and Functional Test from Re-homing and Re-Parenting BSC Checking QoS and GPRS for Benchmarking Vendor Result