Work with cross-functional teams to gather requirements and provide solutions - managing expectations and priorities.* Maintained the Salesforce platform by monitoring support tickets, user issues, and employee workflows.* Created and maintained custom objects, user profiles, workflows, validation rules, page layouts in Salesforce.* Performed and coordinated deployments/ software updates for the Salesforce team.* Experience working with integrating with Salesforce.* Experience using Salesforce data tools.* Attends and engages in daily standup meetings along with other agile team ceremonies.* Other related projects and duties as assigned.

Serve as a key subject matter expert on complex and/or critical business issues and processes with emphasis on Salesforce.com and sales and support processes.* Solve complex problems and develop innovative solutions related to the CRM platforms utilized by the business segments supported.* Provide daily administration and support of Salesforce database including but not limited to managing multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validations.* Work with management and end-users to create and manage complex workflow rules, data validation, and triggers.* Assist in packaging and deploy software changes to all environments (development, testing, production).* Work with multiple business stakeholders to develop solutions against organizational roadmap.* Demonstrate ability to influence business teams on maximizing the applications being developed leveraging the best solutions. * Develop and improve reports, dashboards and supporting process flows.

Created a curriculum from scratch that could also be used by others in the department. Instructed students on daily session topics. Demonstrated leadership skills and managed time effectively while presenting daily discussions. Worked with colleagues to improve the structure of the course and enhance overall student engagement.