Sullivan Jones Email & Phone Number

Plano, TX

Plano, Texas, United States

* Collaborating with Agile development team to ensure timely testing of new features and capabilities as per monthly software releases. * Capturing and refining user stories from business stakeholders and drafting appropriate test case scenarios for feature testing. * Leading a team product and software feature testers in facilitating test execution in UAT.

Plano, Texas, United States

Delivered incident management to Field sales groups for Financial and Contact Management systems. Drafted Sales Technology communications such as FSBs and SOPs for Field Groups to better understand new processes and initiatives. Fostered relationships and collaboration with internal and external sales, technology and vendor groups to improve end user.

Plano, Texas, United States

Served as primary point of contact for Toyota and Lexus Guests, Dealers and Vendors in regards to Toyota Entune/Lexus Enform, Telematics and other vehicle technology issues. Conducted real-time research and issue analysis of provided client data in order diagnose, troubleshoot, and resolve vehicle technology related concerns for clients at a 95% resolution.

Plano, Texas

Reviewed and assessed escalated warranty, out-of-warranty, and customer satisfaction cases for resolution consistent with company, state, and federal guidelines. Creatively used Lexus resources to review and resolve Guest issues promptly and efficiently. Evaluated Guest concerns and initiate communication with Dealers, Regional Offices, and third party.

Dallas, Texas

Developed and maintained target customer database for my geographic and vertical line of businessIdentified potential customer logistical requirements prior to developing a proposal for servicesCrafted sales pitches for target customer profilesIncreased sales through concentrated marketing and sales effort by 10% since August 2016.Implemented marketing.

Jackson, Mississippi Area

Ensured 100% on time project completion, within scope and total spend.Assisted customers in the definition of gutter projection scope and objectives, involving all relevant homeowners, property managers, and real estate investors and ensuring financial feasibility.Maintained detailed project plans to monitor and track progress, reporting to and escalating.

Jackson, Mississippi Area

Developed base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects.Approached potential clients by utilizing mailings and phone solicitation; making presentations to groups at company-sponsored gatherings; speaking publicly to community groups on the subject of financial.

Madison, MS

Demonstrated listening and analytical skills, with the ability to obtain key information and resolve complex service problems with first interaction resolutions.Troubleshot Windows, Mac OS, browsers, personal web pages, network connectivity issues, email servers and website access.Troubleshot digital phone service and features.