Rob Sullivan Email & Phone Number

Chicago, Illinois, Us

Managed back-office infrastructure and end user support for Peerless Network, a start-up that scaled from 20 to 300 employees in 15 years. Peerless Network was acquired in 2022 by Infobip, a global company with 2,500 employees. Currently oversee systems integration as the sole engineer maintaining legacy systems while supporting migration to a single shared platform.- Built a robust user management system across 8 sites to support employees in 5 offices and multiple data centers. Ensured secure access to resources and protection against security threats.- Managed integration of back office infrastructure and user on-boarding in 2 corporate acquisitions- Responsible for end user support, first with an in-house team and then coordinating efforts of a 3rd party MSP- Hired and trained engineers, mentoring from entry level to full Sys AdminTechnical Operations & Systems SupportLead the end-to-end management of IT infrastructure, systems integration, and technical support through pivotal periods of business growth and acquisitions. Oversee software installations and configurations for servers and cloud services. Responsible for all end user compute and support.Systems Development & AutomationDesign and implement technical solutions for business growth, data management, and remote work capabilities. Deploy network monitoring using commercial and open-source tools. Build and maintain back office server infrastructure using a variety of technologies and platforms.Leadership & CollaborationSupport a global team of software developers. Collaborate cross-organizationally and present to management on systems performance, cost analysis, and long-term strategy.Compliance & Security ManagementCollaborate with compliance officers to ensure adherence to data privacy regulations and operational standards. Compile documentation to secure compliance certifications, including Microsoft’s annual Volume License Management audit.

Redmond, Washington, Us

Responsible for technical aspects of Parlano acquisition: deploying MS network infrastructure, migration of EUC to MS Vista, deploying MS collaboration tools (OCS, Groove), transition of SCM platform to MSFT internal repository. I was the last employee there and turned out the lights after acquisition and liquidation project was complete.

Us

Served as the sole Systems Engineer from company inception through acquisition and liquidation. Oversaw all infrastructure, end user support, purchasing, and vendor relations with no staff and minimal IT budget.Designed and implemented a 4-site Microsoft Active Directory network across Chicago, London, and New York. Facilitated remote support, ensured file storage and printing capabilities, and maintained secure data backups.Oversaw IT operations for the Chicago office, including desktop support, antivirus management, SharePoint administration, telephone system, and access controls.Supported a large software development team of 25 during 2 major releases. Managed code, built environments, and ensured quality and compliance across multiple sites.Handled all IT purchasing and vendor relationships, including hardware and services for email, data storage, networking, and maintenance.Parlano was purchased by Microsoft in 2007.

Administered server infrastructure hosting bespoke e-commerce web sites. Responsible for physical and logical infrastructure integration during corporate merger. Managed roll-out of ERP used to forecast and book engagements and revenue for large professional services organization. Assisted with site and asset liquidation during corporate bankruptcy.

Managed 8 person commercial Web Hosting support team on Solaris/Apache and Windows NT. Ran DSL provisioning department comprised of project managers and field installers for the first commercial DSL provider in the United States. Team Lead in Dial-Up Technical Support Department, responsible for hiring and training a 40 person NOC staffed 24x7, resource for high level troubleshooting and customer escalations.