Emily Sullivan-Isaacs, Mba, Cpda Email & Phone Number

Columbus, OH, US

• Provide comprehensive analysis, insights, observations, and strategic recommendations to business partners
• Perform analysis and interpretation of data to identify significant patterns and trends that generate actionable insights that guide strategic planning efforts
• Design and build data visualizations using diverse data
• Design, develop, implement, and maintain enterprise reports, dashboards and scorecards using diverse data sets from enterprise systems
• Gather user requirements, create custom queries
• Write and automate tools and scripts to increase efficiency and reduce manual efforts

Columbus, Ohio Area

• Develop strong partnerships with frontline fundraisers in developing strategic recommendations and approaches for prospects at various points of the donor cycle.
• Serve as lead prospect development contact for 10 fundraising units which includes a total of 32 Fundraisers and Stewardship Coordinators.
• Meet with assigned development teams/officers regularly to review prospects and projects and to acquire an understanding of the goals and needs of each unit supported and any unique industry related trends of that area.
• Provide direct data, system, and policy support to unit, development officers, and other university staff to ensure timely and accurate management of prospect data.
• Carry out day-to-day functionality of prospect management, including: facilitating new assignments, transfers, dismissals, solicitations, and other data updates.
• Support prospect development operational functions including: formal and informal training of Advancement staff, data analysis and visualization, system enhancements, and data maintenance.

Columbus, Ohio Area

• Operation of a Customer Relationship Management (CRM) system to plan, manage, and report on the status and activities of donor and engagement events and programs
• Conduct CRM system and web user acceptance testing when upgrades and enhancements occur
• Manage the build, quality assurance testing, and maintenance of customer facing web pages used for promoting, informing, and registering member attendees
• Manage system security roles and user access
• Preform data acquisition and bulk import. Troubleshoots and resolves data import issues
• Project coordination and tracking of alumni and donor events: Creating task and planning timelines, inputting and maintaining process data and documentation

• Leadership and coordination of all operational activities in the Genius room (product repair room)
• Directed the repair team in assigning, scheduling, and tracking of product repairs and customer education.
• Responsible for inventory management and coordination with the Inventory Control department to allocate, manage, and track service parts and repair parts
• Communicated with off-site repair facilities, customer relations and corporate headquarters product and customer support
• Responsible for customer relations related to product repair status, warranty coverages, and logging and tracking case notes.
• Aided with product education and technical support for all Apple products and services

• Planned and implemented marketing campaigns on The Ohio State University Campus
• Created advertising and public awareness programs for college and youth centered brands such as Neebo and Red Bull.

• Performed functional and usability testing of websites for the Abercrombie & Fitch Japan and Europe website launch
• Executed test plans and quality assurance review to ensure standards for overall brand image and consistency

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.), Communications, 3.6 Gpa

Activities and Societies: OSU Honors and Scholars, Communications, Media, Marketing Scholars

Education record

Activities and Societies: Business Professionals of America - fifth place award in website design• Joint/Simultaneous program completed.

3.8 Gpa

Activities and Societies: National Honor Society, Business Professionals of America• High School Diploma with Honors • Distinguished.