• Orchestrated successful 6-phase lease up of 580-unit luxury apartment community, averaging 25 new leases per month during construction period while maintaining a 4.5 star Google rating.• Retained full property staff throughout vastly fluctuating occupancy levels of lease up, by fostering a positive culture and providing opportunities for career development.• Consistently out-paced nearby competing properties weekly leasing performance by average of 35% YTD • Implemented highly proactive sales outreach and key relationship marketing partnerships.• Oversaw multi-phase opening of amenities and units and coordinated with dozens of vendors to ensure high-quality spaces for residents.• Managed wide range of simultaneously complex property aspects - marketing, events, budgets, owners' interests, maintenance, new technologies.• Developed strong resident event engagement averaging 60 participants per event by understanding emerging preferences.• Created emergency response protocols to quickly address unforeseen issues unique to new building systems and technologies.

Multi-faceted role assisting in the startup of an investment and rental property company between Utah and Chicago.Some of my key contributions are as follows:☛ Implemented and integrated entire leasing, tracking, accounting, and maintenance operations from excel format into Appfolio property management system. ☛ Assisted in all aspects and managed growth of residential properties from 250 units to over 500.

Oversaw leases on each project, evaluated and assessed tenant billings, and examined lease clauses to avoid any inconsistencies. Administered and processed resident move-outs by in accordance with lease terms and notice requirements, and applied proper deposit and lease cancellation fees. Produced detailed vacancy reports, took initiatives to implement tenant compliance, and expertly performed property owner obligations as directed by the property manager. Accomplished all assigned financial tasks in an efficient and professional manner such as collecting and posting rent, fees, and other payments as well as processing invoices and generating financial reports. Reconciled and submitted invoices received from vendors, contractors, and service providers for payment.

At The Peery Hotel, I deliver support to general manager with the effective management of all departments and transition property into a Hilton Tapestry collection. I ensure smooth and efficient running of functions by adeptly performing various finance operations such as payroll, scheduling accounts receivable/payable, and RevMax.Some of my key contributions are as follow:☛ Generated $200k in revenue for first quarter through planning and successfully rebranding hotel from a Choice Hotel Property to a Hilton Brand Property.☛ Formulated strategic plans to facilitate team operations and managed vendors to control cost, reduce potential risks related to vendors, and ensure excellent service deliverability.

At Pillar Properties, I administered leases on each project, evaluated tenant billings, and examined lease clauses to avoid any inconsistencies. During this tenure, I led and processed resident move-outs by in line with lease terms and notice requirements, and applied proper deposit and lease cancellation fees. As an Assistant Property Manager, I generated detailed vacancy reports, took initiatives to implement tenant compliance, and performed property owner obligations as directed by the property manager. I completed all assigned financial tasks in an efficient and professional manner such as collecting and posting rent, fees, and other payments as well as processing invoices and generating financial reports. Additionally, I reconciled and submitted invoices received from vendors, contractors, and service providers for payment.Some of my key contributions are as follow:☛ Successfully retained a 97% occupancy rate of 497-unit property and achieved monthly 99.5% rental revenue.☛ Led, directed, and managed routine activities related to risk management, safety/security, maintenance, marketing, landscaping, and operations as assigned.☛ Researched and determined leasing prospects and efficiently responded to routine leasing inquiries.☛ Reviewed resident file and identified unpaid and late fees owed; utilized excellent communication skills while contacting regarding outstanding balances.☛ Defined, developed, and executed procedures for collecting on delinquencies. Bridged the communication gap between the vendor/contractor and accounting department.

As a Director of Front Office, I oversaw performance and metrics of a staff of 45, delivered support to guarantee provision of exceptional services, and shared constructive feedback to enhance performance/productivity. During this period, I developed and implemented all front office policies and procedures to enhance operational efficiency and consistency at Renaissance Seattle.Some of my key contributions are as follow:☛ Employed best practices and procedures to ensure adequate management of a team of approx. 50 people, including managers, assistant mangers, and four departments.

As a Director of Front Office, I formulated strategic plans and structured procedures to enhance performance and metrics of a staff of 25, including two supervisors. I planned, developed, and integrated instant service department to expedite guest service needs and relay to each department as necessary, which minimized guest complaints and increased service scores. Some of my key contributions are as follow:☛ Played a key role in conversion of Red Lion Property into Motif independent luxury boutique property.

At Hampton Inn Tucson Airport, I delivered expert services as an acting GM and Exec. Housekeeper for five months. I oversaw, managed, and controlled all operations of front of house, housekeeping, and maintenance. During this tenure, I completed all assigned tasks in an efficient and professional manner, including R&I, payroll, group bookings, scheduling, sales, accounts receivable/payable, and revenue management.Some of my key contributions are as follow:☛ Simplified all processes and procedures to guarantee seamless execution of all functions.

At Lodge on the Desert, Coastal Hotels, I conducted training and development sessions for new and current department heads to develop better understanding related to new hotel procedure integration and interdepartmental communication. During this employment period, I implemented best practices to manage departments with daily hotel operations, staffing, and labor modeling as well as defined roles during a period of restructuring, ensuring seamless execution of operations. Additionally, I headed and managed various activities responsibilities related to rates and inventory, sales and marketing, group bookings, scheduling, forecasting, and revenue management. Some of my key contributions are as follow:☛ Updated policies and procedures as well as restructured operations, which increased service levels and moved placing from #17 to #1 on Trip Advisor.☛ Significantly reduced front desk turnover by 46.3%, front services by 35%, and business center by 28%.☛ Designed and developed a rating system to quantify guest satisfaction for lodge on the desert, which surveyed guests and provided contact and respondent for all rating channels.