Technical Services Specialist
CurrentEnhancing the customer experience through technical services, by delivering innovative solutions and expert support.▪ Specialize in the 'Rotational Molding Market Focus Segment', ensuring tailored support for customers using NOVA Chemicals' polyethylene resins including TRx0535-U, TRx0338-U, TR-0535-UI, TR-0338-UI, TR-0735-U, RMs245-U, RMs341-U, and RMs539-U.▪ Assist customers in optimizing their molding processes, helping them realize value through faster cycle times, lower oven temperatures for energy savings, and improved part performance (better cure with less bubbles/increased stiffness or impact strength).▪ Troubleshoot processing and end-use performance issues by leveraging a deep understanding of our customers' needs and specifications, delivering constructive recommendations and tangible improvements in results.▪ Coordinate and oversee rigid part testing, ensuring accurate and timely feedback for optimal product performance.▪ Manage complaint investigation and resolution, maintaining strong customer relationships through effective communication and swift resolution of issues.▪ Engage collaboratively with customers across the value chain, guiding the journey from initial resin trials and design stages through to testing and successful commercialization.▪ Conduct extensive research and product testing, identifying new applications for NOVA Chemicals' PE resins and staying up-to-date with industry developments and trends.▪ Implement stringent quality control measures on rotational molding PE resins, which include verifying PE roto powder grind quality via flow time, bulk density, and particle size analyses, thus ensuring product uniformity and optimal performance.