Executive Director Case Management
► Created, implemented and led programs; improving the patient experience and revenue through innovative, cutting edge initiatives that took a coordinated, proactive approach to delivery of services through the continuum.► Implemented new computer systems improving efficiencies.► Managed critical workflows internally and externally across a complex landscape of clinical and administrative activities.► Improved revenue cycle processes resulting in increased revenue.► Proven record of success resulting in increased responsibility and regular promotions ★ Inpatient Case Management Program.◊ Implemented systems improvements resulting in improvement in efficiency and operational costs.◊ Prepared, managed and consistently achieved budget.◊ Presented locally, nationally and internationally◊ Developed and strengthened relationships with non-acute facilities, vendors and agencies.★Ambulatory Case Management Program ◊ Highly successful CMS Demonstration Project resulting in national recognition for cutting edge model of care.◊ Improved patient outcomes and decreased total cost of care.◊ Expanded and replicated program.◊ Proactively positioned hospital for new and anticipated forms of reimbursement.★ Clinical Documentation Improvement Program ◊ Collaborated with clinicians to improved documentation resulting in improved revenue and more accurate reflection of patient's severity of illness.◊ Ensured better accuracy in public reporting of provider's quality of care ◊ Proactively positioned organization to optimize reimbursement as rules and regulations change
