Accomplished people-oriented technical leader with measurable success delivering and managing large infrastructure initiatives with zero data loss or customer impact. A respected and recognized leader who has built lasting relationships through trust, support, and encouragement through recent world challenges.Recent Proud Accomplishments *Responsible for internal engineering operations, enablement, and engagement initiatives: innovation programs, patent program, engineering training, and employee recognition*Interfaced with enterprise customers upon escalations to strengthen trust and ensure satisfaction *Established an industry-first, Vendor Success charter to enhance partnerships, align on key initiatives, and added measurable accountability *Inspired team members in the transformation from operations based to dev-centric world-class engineers*Led a multi-disciplinary, multi-faceted charter of migrating all services and over 145,000 customers from globally distributed data centers to AWS cloud services in under 18 months with zero service disruption or data loss-AWS Relationship Manager -Currently involved with overseeing critical initiatives such as Service Mesh/Istio -Introduced and launched a cloud-based training portal for all engineers during Covid and new staff members -Post mortem author and incident commander -Ripe/Atlas Supporter and Sponsor for increased observability and community recognition -Negotiated and secured new data center space during explosive growth while managing the team(s) all vendors, hardware, carrier services, and operating budgets.-Responsible for all Network and Data Center Operations (Global) including support, budget, ISPs and audit/compliance-Involved in nearly all areas of technical operations during start-up mode -Key contributor to Technology Continuity Programs -Added industry best practices to day-to-day operations to streamline delivery and availability

Building my team, building out new infrastructure, building solid relationships with wonderful people at Zendesk!

Proud Accomplishmentso Responsible for operational deployment and instance migrations of nearly all Salesforce production infrastructures during its explosive growth period. o Product Owner for Salesforce Super Bowl infrastructure pod which supported the first global marketing campaign o Delivered three mirrored data centers on schedule and within scope by assembling and directing a cross organizational team of 86 individual contributors. The data centers generated $3.1 billion in revenue and continue to support all major industry verticals.o Led a zero downtime server refresh of 644 systems in 5 weeks to lower response time under 300ms. Developed a strategic and tactical plan to coordinate the effort from hardware procurement to go-live. Received organizational recognition from Salesforce founders and executive staff. o Successfully completed 400+ infrastructure related projects during my tenure.• Created and trained a 24x7 Global team to ensure business continuity “follow-the-sun” delivery model for infrastructure builds, automation initiatives and production support.• Implemented and architected processes for risk mitigation, enhanced career development of individual contributors and strengthened team moral.• Strong focus on scaling quickly and securely by leveraging tools, process, and subject matter expertise.• Primarily responsible for leading teams through most multi-tier/multi-tenant cloud production and sandbox instance builds, database splits, storage and stack migrations to multiple data centers. • Reduced implementation and delivery cycle of multi-tenant stacks by 6-8 weeks on average.• Developed program and project plans with strategic vision, detail, and accuracy.• Broadcast project status to executive management, senior management and engineering staff on a regular basis to ensure transparency and heighten awareness.• Recognized as the emergency “go-to” and called upon by our CIO for emergency capacity and swat situations.

Responsible for the relocation of several hundred multi-tenant UNIX, HP, and IBM hosts within third party data centers.Planned, managed and deployed internal high performance secured network for internal business applications. Obtained IBM network secure (IES) certification.Worked as a liaison between customers, delivery executives, team members and change review board for service requests and change approvals within Siebel.Coordinated SAN allocations, reclaims, upgrades, migrations and code enhancements for customers and internal business systems on 3PAR, SVC, EMC and Hitachi storage arrays.Shared Infrastructure Maintenance: Planned, directed and coordinated monthly widespread outages for microcode updates, switch maintenance, power upgrades, blade replacements and other maintenance requirements. Eliminated the need for outages for multiple customers by setting up redundancy on eligible hosts.Scheduled OS, Application and Database performers to assist in the quiescing and power down of all Oracle, Peoplesoft and Siebel hosts involved with scheduled maintenance or upgrades.Project Manager for the closure of all legacy Corio satellite offices pursuant to acquisition. Responsible for the physical relocation of employees, infrastructure and liquidation of all remaining assets. Completed projects on time and under budget.Managed and responsible for the procurement and delivery of the call center telephony equipment. Directed a team of 13 team members that were involved in the migration project and well as vendor relations.