Muhammad Sulman Arshad Email & Phone Number

Lahore, Punjab, Pakistan

Ensuring the availability, reliability, and performance of the organization's hardware and software infrastructure.Overseeing the design, implementation, and maintenance of the organization's network infrastructure.Developing and implementing a comprehensive cloud strategy aligned with the organization's goals and objectives.Working with cloud service providers to manage relationships, negotiate contracts, and ensure service level agreements (SLAs) are met.Monitoring and optimizing cloud costs to ensure efficient use of resources and budget adherence.Implementing and enforcing security measures to protect the organization's infrastructure and data.Ensuring that the organization's IT infrastructure and cloud services comply with relevant industry regulations and standards.Coordinating and leading efforts to troubleshoot and resolve infrastructure-related issues.Developing and implementing strategies for responding to and recovering from IT incidents.Forecasting and planning for the organization's future IT infrastructure and cloud service needs.Ensuring that infrastructure and cloud solutions can scale to meet growing business requirements.Working closely with other departments, such as development, operations, and security teams, to ensure seamless integration of infrastructure and cloud services.Continuously evaluating and enhancing processes to increase efficiency and effectiveness.Ensuring that relevant documentation for infrastructure and cloud services is comprehensive and up-to-date.Providing regular reports to senior leadership on the performance, status, and improvements of the infrastructure and cloud services.Managing the budget for infrastructure and cloud services, ensuring cost-effectiveness, and aligning with organizational priorities.

Lahore, Punjab, Pakistan

Joined Beaconhouse Technology, a cloud-native IT services company.Responsible for overseeing the comprehensive management of network infrastructure and cloud-based services.Overseeing the entire network infrastructure and cloud-based services, playing a pivotal role in the successful launch and ongoing operations of Beaconhouse Technology.Leading the Managed Services segment, shaping strategic IT operation plans, and optimizing resource allocation for long-term organizational goals.Collaborating with Cloud Architects and service domains to craft tailored cloud solutions, ensuring optimal functionality across web, database, storage, networking, and IAM.Providing end-to-end infrastructure solutions for application deployment and testing, aligned with project requirements.Managing post-deployment configurations, including user accounts and security compliance, with a focus on prompt issue resolution during testing phases.Maintaining transparent communication with stakeholders, delivering regular project updates, and facilitating decision-making processes.Overseeing on-premises and cloud infrastructure on AWS, including EC2 instances, IAM roles, S3 buckets, backups, and LightSail instances.Administering Windows Server 2022 and Linux Servers (primarily Ubuntu) for development and production environments.Implementing and managing Fortinet firewall solutions to ensure robust network security.Administering Azure AD and Google Workspace for email accounts and user identities.Implementing cost optimization strategies for efficient cloud resource utilization.

Lahore, Punjab, Pakistan

I rejoined Beaconhouse as Deputy Manager IT and I played a pivotal role in managing the holistic IT landscape at the Head Office. Key responsibilities include:Managing the LAN infrastructure with Cisco 3560, 9300 catalyst, and Ruckus ICX 7150 POE Switches.Overseeing Dell Rack mounted (R320, R710, R740) and Blade Servers (M1000e Blade chassis & M620 blade servers), alongside in-house deployed NAS, SAN (EMC Unity 300, VNX3100, Netapp, and DAS MD1200).Efficiently managing Linux and Microsoft Windows Servers, covering Active Directory domain controllers, DHCP, Fileservers, WSUS, VMware ESXi hosts, and vCenter Servers.Monitoring the Network and Server infrastructure using PRTG and Nagios.Ensuring regular data and virtual machines backups using Veeam, Veritas Backup, and offsite backups.Safeguarding the security of 500+ Endpoints at the Head Office through Sophos Central InterceptX Advanced, including regular security patching/updates.Managing client access VPNs and site-to-site VPNs with banks, ensuring defensive network, internet, and in-house published website security using Fortinet firewalls 500E and 1240D, as well as pfsense.Handling SLAs and licensing for Microsoft, Office 365, Skype for Business, Google Workspace (G-suite), Firewall (Fortinet), SAN Storage (Dell EMC), Sophos Central, and Zoom.Identifying and implementing opportunities to enhance software and systems, including regular system audits and checks on network and data security.Managing all Google Workspace Accounts for Beaconhouse Employees and sister concern companies, encompassing account management, role assignments, administration settings, Google Marketplace apps, global directory settings, and migrations.Managing Ruckus Zone Director and Access Points-based Wifi infrastructure, ensuring wireless internet availability throughout the building.Ensuring high availability of the Internet for the Head Office using SDWAN and TP-Link Load Balancers.

Lahore, Punjab, Pakistan

I served as an Advisory Cloud Engineer at Systems Limited, a pioneering technology provider specializing in digital, data, and cloud technologies. During my tenure, I was deputed on various projects for Visionet, where I played a crucial role in:Developing Cloud Formation scripts to facilitate on-demand EC2 instance formation.Utilizing AWS CLI for automating backups of ephemeral data-stores to S3 buckets and EBS.Configuring and maintaining monitoring and alerting systems for production and corporate servers/storage using CloudWatch.Leading the migration of applications from internal data centers to AWS, ensuring a smooth transition.Creating multiple VPCs and public/private subnets, strategically distributed across various availability zones of the VPC. This involved setting up NAT gateways and instances to facilitate communication from private instances to the internet through bastion hosts.Providing comprehensive support for AWS services, including EC2, EBS, S3, CloudWatch, IAM, and Security Groups.Efficiently managing multiple AWS accounts, each with multiple VPCs tailored for production environments.Overseeing automated backups and generating custom backup snapshots as needed.Additionally, I expanded my skills into the Azure environment, contributing to projects involving Azure Virtual Machines, Azure AD, Azure Storage, Azure Traffic Manager, Azure Application Gateway, Azure ASR, Microsoft 365, and Office 365.

Lahore

Beaconhouse world's largest and flagship educational institution, I played a pivotal role in managing and maintaining the comprehensive VMware-based virtualized and Physical Server infrastructure at the Head Office. My responsibilities spanned a diverse spectrum of technologies, contributing to the seamless operation of Beaconhouse's global IT ecosystem:Orchestrated the management of Exchange Server in conjunction with Edge Transport Server and Symantec Mail Security, ensuring uninterrupted email availability for over 12,000+ Active mailbox-enabled users across the global Beaconhouse Group.Collaborated on IBM, HP, and Dell Rack Mounted and Blade Servers, including M1000e Blade chassis and M620 blade servers. I coordinated with hardware support vendors to optimize performance.Proficiently managed and troubleshooted various Microsoft Servers, including Active Directory domain controllers, DHCP servers, Fileservers, SQL Servers, Antivirus Server (Sophos), Esxi, and vCenter Servers.Oversaw ISA and TMG servers, providing secure internet access for users and maintaining a secure connection to production and live servers.Managed the Ruckus Wifi infrastructure and equipment, ensuring widespread wireless internet availability throughout the building.Ensured regular backups and efficient storage management for Beaconhouse using Symantec Backup Exec 2012 and Veeam Backup and Replication.Performed configuration of NAS, SAN, DAS, and IBM Tape libraries as needed.Engaged in research and development, creating How-To documentation for various processes to assist users and IT officers at remote regional offices.Monitored and liaised with ISPs for effective problem resolution, ensuring a seamless IT environment.

Plot B, Mound Paragon City, Barki Road, Lahore

Led initiatives on vSphere 5.0, managing a virtualized infrastructure with multiple ESXi Hosts DRS clustered, ensuring high availability across Protected/Production and DR Sites.Spearheaded the installation and configuration of vSphere Replication and Array-based replication using SRM 5 (Site Recovery Manager 5).Proficiently managed and troubleshooted a network spanning Windows Vista, Windows 7, Server 2008 R2, and Server 2003 across a 300+ node domain.Administered Active Directory, DNS, DFS, and File Servers on Server 2008 R2 within a multi-site environment.Orchestrated SQL Server databases backups and maintenance using SQL Server Maintenance plans.Operated within an Exchange 2010 SP1 environment with high availability, implementing CASArray and DAG configurations.Installed, configured, and managed Symantec Endpoint Protection for robust system security.Oversaw the installation and configuration of Veeam and Symantec Backup Exec, managing backups for all VMs using Veeam Backups 8.0.Implemented and configured vFoglight monitoring for vSphere to ensure optimal performance.Monitored the entire network, including nodes, services, and applications, leveraging Solarwinds NPM, SAM, and Alert Central.Managed backups for critical systems, including Active Directory, Exchange, and SQL servers, using Symantec Backup Exec 2010.Worked on Citrix XenApps 6.0, contributing to seamless application delivery.Operated on EMC VNX 5300 SAN storage and replication, ensuring data integrity and availability.Managed Citrix Provisioning Services Servers and XenApp Servers for enhanced virtualization capabilities.Successfully migrated the entire infrastructure to ESET Antivirus Solution with Remote Administration Server, bolstering security protocols.

Lahore

Proficiently managed and troubleshooted networks encompassing Windows Vista, Windows 7, Server 2008, and Server 2003 within domains and workgroups.Expertly administered Active Directory, DNS, and File Servers on Server 2008, along with Active Directory Controller (ADC) on Server 2003.Oversaw the management of SharePoint Server 2010 integrated with SQL Server 2008 R2.Successfully managed LAMP (Linux Apache server), including the configuration of repositories and SVN on Linux.Orchestrated the management of ESX & ESXi servers for virtualization, ensuring optimal performance.Conducted backups of databases, SharePoint sites, and project-based repositories and codes.Monitored and managed ISA Servers 2006 for enhanced network security.Managed web filters such as Surf Control, GFI Web-Monitor, and Bandwidth Splitter to optimize internet usage.Skillfully handled 3Com switches, Wireless Routers, and Rack Mounted servers (Dell Power Edge 2950 IBM).Installed, configured, and managed HP DeskJet and network printers for seamless printing solutions.Implemented and managed Symantec Endpoint Protection for comprehensive system security.Efficiently managed email accounts for all SigmaTec employees through webmail.Administered Atlassian JIRA, a bug tracker, for issue tracking and project tracking, enhancing code quality and development speed.

Lahore

Successfully managed and troubleshooted a network comprising Windows 2000 Professional and Windows XP across 350 nodes in domains and workgroups.Conducted daily backups for critical business applications, including SBT, and databases stored on disk drives, along with users' data on digital tapes.Monitored and managed ISA Servers 2006 for efficient network security.Oversaw and managed web filters such as Surf Control and GFI Web Monitor to ensure a secure browsing environment.Effectively monitored spam queues in Exchange Servers 2003 and performed various exchange tasks.Managed the Active Directory, ensuring streamlined user and group management.Administered VLANS on Cisco Catalyst 500 series switches, optimizing network segmentation.Installed, configured, and managed Symantec Endpoint Protection for comprehensive system security.Handled the installation, configuration, and management of HP DeskJet and network printers (8100, 9000 Series) and scanners.Monitored network performance and conducted troubleshooting activities as needed.Created and maintained documentation related to server details, network configuration, mapping, processes, and service records.Maintained, configured, and troubleshooted emails and Outlook for all users.Managed systems name resolution for seamless sharing and identification.Configured the network with broadband cable internet, ensuring optimal connectivity.Conducted troubleshooting at both hardware and software levels, ensuring uninterrupted operations.Monitored all aspects of network performance and forwarded daily activity reports, along with official application backup reports, to higher management.Implemented tasks, projects, and goals assigned by the manager.Uploaded content to "Daily Times" and "Aajkal" websites (Newspaper and Magazine) and performed backups of the websites.

Lahore

Oversaw the management and troubleshooting of a network encompassing Windows 2000 Professional, Windows XP, Windows Server 2000, and Windows Server 2003 across a 35-node domain.Executed the maintenance and troubleshooting of Oracle databases using query builder.Managed DNS and VPN servers for Pace Pakistan, ensuring seamless functionality.Conducted daily backups for critical business applications, including SBT, Cloud9, Cloud9 Store, Pace Shops, Pace Store, HRM, and user data.Installed and managed Oracle Form Runtime and Oracle Report Runtime.Configured and managed HP DeskJet printers and scanners, ensuring optimal functionality.Provided expert troubleshooting for LAN desktops and maintained, configured, and troubleshooted email and Outlook for all users.Implemented NAT configuration on Windows 2000 and 2003 servers to provide internet access to local network users with real IP addresses.Maintained comprehensive hardware records, liaised with vendors, managed shifts, and monitored staff performance.Conducted daily database backups and consistently monitored overall network performance.Generated and forwarded daily activity reports and official application backup reports to higher management.Expertly managed, maintained, and monitored the Dynamic Host Configuration Protocol (DHCP) system.Specialized in the management and troubleshooting of Closed-Circuit Television (CCTV) DVR systems.

Lahore

Configured and managed Cisco routers and switches, specializing in Cisco 2500 series routers, Cisco 2600 series routers, and Cisco Catalyst series 2950 switches.Conducted IOS backups for Cisco routers and performed installations of IOS updates.Organized and delivered wireless LAN seminars within Corvit Systems.Proficiently configured and managed IP-based networks.Demonstrated expertise in maintaining and troubleshooting Cisco switches and routers, including LAN switch installations.Acquired knowledge in Voice over IP fundamentals and troubleshooting.Contributed to the design of TCP/IP-based network infrastructure.Played a key role in teaching CCNA as an intern at Corvit Systems Lahore.Applied skills in configuring, verifying, and troubleshooting trunking on Cisco switches.Expertise in configuring, verifying, and troubleshooting interVLAN routing and VLANs.Configured and verified PPP connections between Cisco routers.Demonstrated understanding of VPN technology, including its importance, benefits, role, impact, and components.Configured and verified basic WAN serial connections and Frame Relay on Cisco routers.

Mcs, Computer Science

Bsc., Physics, Chemistry,Mathematics

Fsc (Pre-Engineering), Physics, Chemistry,Mathematics

Matricualtion, Physics,Chemistry,Biology,Methematics