Sultan Alammari Shrm Achrm , Ctm , Cmp, Tot Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

- Developed and executed learning strategies aligned with organizational goals and employee development.- Led a team of training specialists, ensuring the effective execution of key training programs.- Conducted comprehensive Training Needs Analyses (TNA) to identify key organizational and individual development areas.- Designed and delivered e-learning courses, leadership development programs, and workshops in collaboration with top business schools.- Managed training budgets and ensured cost-effective delivery by negotiating contracts with vendors.- Implemented succession planning strategies to ensure the development of future leaders.- Evaluated training effectiveness by tracking employee progress and measuring the impact of learning initiatives.- Developed multimedia training platforms that increased engagement and knowledge retention.- Integrated Learning Management Systems (LMS) to streamline training delivery and tracking.- Collaborated with stakeholders across departments to ensure alignment between training initiatives and business objectives.

Riyadh, Saudi Arabia

- Conducted thorough Training Needs Analysis (TNA) to craft impactful internal and external training plans.- Led training sessions focused on customer service excellence, compliance, and operational improvement.- Played a pivotal role in enhancing contact center performance by implementing quality management standards.- Designed and developed training materials, workshops, and coaching initiatives to align staff performance with business objectives.- Analyzed performance data to tailor training interventions for maximum efficiency and results.- Improved customer satisfaction metrics by ensuring service quality through structured training.- Documented product and service quality reports to inform continuous process improvement strategies.- Mentored and coached teams to foster a culture of excellence and ongoing development.- Implemented performance improvement plans that enhanced both employee engagement and operational output.- Collaborated with cross-functional teams to streamline communication and achieve organizational training goals.

Bachelor Of Business Administration - Bba, System Administration

The program in administrative studies prepares students for entry level positions in the world of business, with special emphasis.

High School Diploma, Computer Technology/Computer Systems Technology

The Higher Diploma in Technical Support is an advanced academic program focused on developing skills in troubleshooting technical issues.