Sultan Alfaifi Email & Phone Number

Riyadh, Sa

Saudi Arabia

Analyzes needs and orchestrates orders to guarantee the availability of vital materials while offering optimal pricing to clientele.Establishes direct communication channels with distributors and suppliers to ensure smooth contract fulfillment.Oversees and evaluates supplier performance, making operational improvements as necessary.Participates in procurement bids and secures contracts via the SAP Ariba platform.Ensures prompt submission of essential documents such as ASN, SES, and GRN following goods delivery, overseeing their processing.Maintains efficient communication and collaboration with procurement departments and supply management to streamline the execution of purchase orders.Develops strategies to enhance supply chain efficiency, cut costs, and streamline customer engagement and negotiation.Monitors market dynamics and assesses their impact on the supply chain.Implements initiatives to deliver benefits and advantages to customers through pricing and service proposals.

Planned and coordinated preventive and corrective maintenance activities to ensure the efficient operation of company facilities.Coordinated and scheduled maintenance and operational activities based on priorities and requirements.Monitored and tracked the performance of equipment and facilities, and took necessary actions to improve efficiency and operation.Supervised the workers and technicians responsible for maintenance and operation tasks.Recruited experienced personnel and coordinated branch operations and staff.Improved sales efficiency and implemented commission-based incentives for administrative employees.Provided direct supervision and oversight to the administrative team.Conducted monthly performance evaluations of equipment and facilities and prepared necessary reports for management.Coordinated workforce resources and identified material and equipment needs to ensure their availability.Developed and enhanced maintenance and operation procedures to increase efficiency and reduce costs.Communicated with other departments such as marketing and production to ensure effective coordination of operations.Resolved problems and challenges encountered in maintenance and operation operations efficiently and promptly.Worked on promoting a culture of safety and quality in company facilities and ensured compliance with standards.

Supervised over twenty employees in the customer service division within operations, ensuring the attainment of set objectives.Structured schedules and allocated tasks among team members to optimize workflow.Aided in CRM platform management and liaised directly with the Ministry of Justice to expedite urgent complaint handling.Collaborated with the WFM department to boost employee productivity.Adapted effectively to remote work protocols during the COVID-19 pandemic, ensuring smooth operations and consistent delivery of electronic Ministry of Justice services.Provided assistance and training to staff for skill development and performance enhancement.Monitored team performance and furnished regular reports to senior management.Devised innovative strategies to enhance customer service and call center efficiency.Communicated with senior management, presenting reports and recommendations for center development.Ensured adherence to company policies and procedures.Conducted data analysis and offered guidance for achieving business objectives.Addressed complaints and resolved issues within the call center operations.Worked towards fostering a culture of quality and enhancing the customer experience.

Responded professionally and courteously to customer inquiries via Twitter as part of the customer service and management team.Addressed customer complaints promptly and efficiently to ensure satisfaction and uphold the company's reputation.Offered detailed information about services to customers and delivered technical support and guidance as necessary.Thoroughly documented customer interactions and consistently updated their records in the customer relationship management system.Assessed customer issues and provided effective resolutions to meet their needs and enhance their experience.Collaborated seamlessly with other departments within the organization to exchange information and synchronize efforts aimed at improving customer service.Maintained adherence to the company's standards and policies across all work-related activities.