Sultan Alrasheed, Mpa Email & Phone Number

Saudi Arabia

Riyadh, Saudi Arabia

Riyadh

• Explored and created new ways to resolve challenges withprocesses, technology, or team members to improve overallefficiency.• Maximized customer engagement and satisfaction bydelivering excellent customer service to over 5,000 clients.• Implemented more efficient processes and reduced wastedresources.• Have developed an excellent working knowledge of industrytrends and process improvements.• Improved team efficiency by training and mentoringindividuals… Show more • Explored and created new ways to resolve challenges withprocesses, technology, or team members to improve overallefficiency.• Maximized customer engagement and satisfaction bydelivering excellent customer service to over 5,000 clients.• Implemented more efficient processes and reduced wastedresources.• Have developed an excellent working knowledge of industrytrends and process improvements.• Improved team efficiency by training and mentoringindividuals and setting achievable performance goals• Supported a department of 28 employees by answeringquestions and providing outstanding mentoring.• Monitored activities and supporting systems to ensure compliance with all regulations.• Conducted evaluations to identify weak areas andproblematic issues while promoting corrective methods.• Investigated customer complaints to address areas forimprovement, eliminate non-conformance, and increasecustomer satisfaction.• Audited existing operational practices, proactively challengingand implementing improvements to ensure compliance andgrowth.• Advised management of customer service trends, creatingproactive strategies to maintain best practices.• Maintained up-to-date activity records for reliable reportingand analysis. Show less

Riyadh

Manager of Trainee Affairs responsible for managing trainees’ affairs and ensuring the abidance of the institute policies and guidelines. Also is responsible for managing all administrative employees, and communicate with faculty and parents with a view to improving academic standards of achievement and social and health welfare of the trainees. Essential Job Functions •Monitoring daily trainees ‘ attendance and manage the process of advising, warning and trainees’… Show more Manager of Trainee Affairs responsible for managing trainees’ affairs and ensuring the abidance of the institute policies and guidelines. Also is responsible for managing all administrative employees, and communicate with faculty and parents with a view to improving academic standards of achievement and social and health welfare of the trainees. Essential Job Functions •Monitoring daily trainees ‘ attendance and manage the process of advising, warning and trainees’ dismissal. •Council / advise trainees and trying to solve issues / problems they may face in the institute in case of escalation. •Managing (Institutes’ trainees affairs coordinators / administrator) and ensure the quality of service provided to trainees / faculty. •Meeting and updating parents on regular basis if needed. •Develop, update and review relevant policies and guidelines in coordination with directors, institute executive director and faculty. •Oversee work placements of trainees •Contact companies and agencies for possible placements of trainees •Update the trainee database on a regular basis to keep track of trainees •Liaise with all parties (Director of Academic Support / companies / trainees) on a regular basis. Show less

I have overall strategic and operational responsibility of the institute to execute its vision and mission. and responsible for implementing an ongoing business growth plan to drive trainees enrollments, promote trainee retention, faculty recruitment and retention, maintain academic quality assurance and accreditation my role involves leading, planning, managing budgetary and human resources, implementing and evaluating the educational program and responding to change.

Riyadh

Responsible for overseeing the training program, including the assessment, plan, implementation, facilitation, tracking and day-to-day operations. Ensures that associates have the required tools, knowledge, and skills to perform their jobs and support the store mission. Works with all management and supervisory staff to address changes in the work environment and develop a learning culture. Monitors the effectiveness of training.

Master In Public Administration (Mpa, Hr,Development And Training

Activities and Societies: Student Union (MPA) Master in Public Administration

Public Administration, Public Administration, 3

Public Administration, Public Administration

Activities and Societies: Member in Saudi Management Association, BSc Public Administration