- Responsible for the oversight of the day-to-day operations.- Promptly respond to incidents and other events as necessary.- managing relationships with local authorities. (NEOM, CITC, GACA,RED SEA GLOBAL, MOFA ...).- Prepare and conduct presentations (internal and external).- Ensuring project deadlines are met.- Manage and support staff, and coordinate staff resources.- Enquiries and escalation including tracking.- Provide reports as required on all customer complaints.- Capturing, designing and administrating business processes.

- Maintain contact with clients to obtain customer feedback regarding product/service quality.- Assist clients in resolving issues and complaints concerning purchased products or services.- Follow communication procedures, guidelines and policies.- Identify customer needs and help customers use specific features.- Follow up with customers to ensure their issues are resolved.- Improve customer service experience.- Customer focus and adaptability to different personality types.- Gained hands-on experience with planning, executing, and tracking customer needs.

- Understand customer needs and requirements.- Collaborate with team members to reach sales targets.- Keep track of the inventory. - worked with different brands and companies at the same group.- Assist with the set up of showroom and promotional displays.

Historic jeddah festival, (ATAREEK)