Sultan Azhari Email & Phone Number

Jakarta Metropolitan Area

- Supervise and Handling WhatsApp, Email, and incoming call from public.Maintain Customer Service KPI from all channel- Escalating and coordinating complaints form the public to the department concerned.- Maintaining open tickets and ensuring reports from the public are resolved to achieve public satisfaction.- Maintain CSAT score and public input about the services or regulation.- Quality Control Performance agent Customer Service team by Observation Call Recorded and interaction Chat/Email.- Make a Daily, Weekly and Monthly report.- Maintain Current Regulation to each Directorate General or Eselon I/II in order to giving update information to public.

Central Jakarta, Jakarta, Indonesia

- Handle complain from customer like damaged product, lack of product recieved, over of product received, logistic deffect, Expired date product received different from catalog, warehouse deffect and deffect product. - Inform to customer about promo and event ongoing like tiering free gift, colaboration product promo and limited voucher. - Handle Customer by E-Commerce platfrom like MY Baby Official Store, Marina, Tempo, Revlon, Vidoran and Ultima II by Lazada, Shopee and Tokopedia. - Escalation hard complain to a brand teams and manager E-Commerce

North Jakarta, Jakarta, Indonesia

- Monitoring Quality Control Performance Customer Care Teams - Creating and Maintaning SOP (Procedure, Work instruction, Script) for customer care teams- Create a modul product knowledge to enhance human resource quality for all teams and branch - Set and achieve daily, monthly, and annual target for customer care division.- Respond Issue Customer Care Team timely manner - Develop and implement a comprehensive training program about new product or existing produk to customer care team and Branch (R&D) - asses and analyze staff performance based on KPI- Make customer visits if there are hard complaint or training product needed. - Develop and implement strategies to improve customer care service quality and customer satisfaction

North Jakarta, Jakarta, Indonesia

- Handling incoming call (Call inbound)- Handling inbound Chat from Whatsapp, BBM and Live Chat- Handling Customer Visit (Face to Face)- Present product Software to Customer Visit like How to use, how it works, what the benefit of the product and cross selling product.- Follow up standing ticket. - Escalation hard complain or error problem system to Customer care manager or internal team incharge. - Checking Avaibility of product quantitiy in storage. - Making a Daily sales report who customer buying in a office. - Making a ticket for every report comes in. - Analyze customer problem or product problem with checking by system of GPS.

South Jakarta, Jakarta, Indonesia

- Answer calls and handles any queries from a health care provider, insurance/payer, and patient- Manage and resolve the complaint and escalate to supervisor/manager if needed- Responsible for daily care management and daily inpatient monitoring or medical condition and expenses, and identify cases to be escalated to supervisor/manager/Medical Advisor- Guarantee insurance and online claim assessment- Complete all daily call log and daily inpatient monitoring log- Outbound calls activities to end-user for any follow up action if the queries/complaint has not been solve in 1st place- Monitoring online transactions (claim) that haven't send to Halodoc by the healthcare provider and do the following on a weekly basis (admission, monitoring, discharge process cashless claim)

Jakarta Metropolitan Area

- Handling incoming call (Call inbound)- Handling inbound Chat from Whatsapp, BBM, Yahoo Messanger and Live Chat- Handling Customer Visit (Face to Face)- Present product Software to Customer Visit like How to use, how it works, what the benefit of the product and cross selling product.- Follow up standing ticket. - Escalation hard complain or error problem system to Customer care manager or internal team incharge. - Checking Avaibility of product quantitiy in storage. - Making a Daily sales report who customer buying in a office. - Making a ticket for every report comes in. - Analyze customer problem or product problem with checking by system of GPS.