Sultan Jumah Email & Phone Number

Al ‘Ulá, Al Madinah, Saudi Arabia

• Provided client-facing support in hosting guests and giving tours at Madrasat Addeera in AlUla.• Assisted in the delivery of external events, engaging directly with clients.• Collaborated with the Communications Manager to facilitate the public program and handle general communications functions across the AlUla program.• Supported the day-to-day operations of the public program, particularly during the summer months.• Contributed to the delivery of the public programme, including organizing events, coordinating workshops, sourcing materials and equipment, securing venues, preparing for classes, and assisting tutors.• Assisted in the maintenance and operations of Madrasat Addeera, including opening the school upon 24-hour requests from the Royal Commission for AlUla (RCU).• Provided support for any other duties and responsibilities as required by the AlUla operations team or the wider TM operations.

Al ‘Ulá, Al Madinah, Saudi Arabia

• Assisted in the production of the program, including managing the event schedule, coordinating workshops, acquiring materials and equipment, arranging spaces, and preparing for classes. • Provided assistance to tutors and supported various tasks and obligations related to Al Ula. • Wrote monthly and weekly reports on the workshops, documenting the workshop activities and outcomes. • Provided translation services during workshops for visitors and trainers. • Contributed to creating a seamless and inclusive workshop environment. • Conducted guided tours for visitors of Al-Deerah School, explaining each workshop and answering their questions. • Assisted the workshop trainer in organizing and facilitating workshops. • Provided support and guidance to workshop participants. • Ensured a smooth and engaging experience for visitors and workshop attendees.

العلا

• Receiving intensive training on intangible cultural heritage preservation and collection by UNESCO-recognized experts.• Playing a leading rule in a project that focus on preserving and documenting Al Ula’s intangible heritage and oral history.• Conducting in-depth oral history interviews with narrators and community members.• Organizing and leading focus groups with community leaders to collect and preserve intangible cultural heritage.• Developing high level summaries and annotation of fieldwork finding along with transcription.• Coordinating and solving fieldwork problems with the project management and local community members.• Modern axes building.• Qualitative data archiving and processing.

Alula

• Training organizer and mentoring them to become a leader.• Interviews taibah university’s students to become an organizer .• Leading Teams of Ushers in the successful delivery of world class customer service at Maraya.• Point of escalation for customer service, health and safety and staffing issues.• Reporting directly to Venue Management, delivering briefings and debriefings.• Events include MOE Graduation Ceremony.• Delivered training sessions to new team members.• Delivered feedback to team members to ensure levels of excellence.

Alula

• Leading Teams of Ushers in the successful delivery of world class customer service at Bazar AlUla.• Point of escalation for Visitor, health and safety and staffing issues.• Reporting directly to Venue Management, delivering briefings and debriefings.• Ensured the delivery of customer service and crowd management during the event • Managed and led teams of 33 people – coaching, motivating, and training.• Arranging task for employee, and Organizing pedestrian and car traffic throughout the festival.• Delivered training sessions to new team members.• Delivered feedback to team members to ensure levels of excellence.

Alula

Team Leadership . Customer Service .Crowded Management .

العلا

• Ensured the delivery of customer service and crowd management during the AlUla Arts festival.• Acted as a Tour Guide for the festival, introducing visitors to the variety of activities.• Crisis Management of medical and security issues during the event.• Managed and led teams of 10 people – coaching, motivating, and

Alula

• Facing audience and take feedbacks• Accurately fill out the questionnaires and review the data entered with the supervisor, 10 people perday.

Alula

• Marketing local products for customers• Convince customers buying our brand• Accounting, Organizing, Arrange products• Sales almost 600 out of 800