Sultan Mohammed

Sultan Mohammed Email and Phone Number

Strategic Customer Service Leader | Innovating Solutions & Elevating Customer Satisfaction @ Purunity
Sultan Mohammed's Location
Dubai, United Arab Emirates, United Arab Emirates
About Sultan Mohammed

With nearly 8 years of dedicated experience in customer care, I am passionate about delivering exceptional service and fostering positive customer experiences. My career has been shaped by a commitment to understanding client needs, resolving issues efficiently, and enhancing overall satisfaction.Throughout my journey, I’ve had the privilege of working with diverse teams and clients, honing my skills in:Customer Relationship Management: Building and maintaining strong relationships through clear communication, empathy, and problem-solving.Process Improvement: Identifying and implementing strategies to streamline operations, reduce response times, and enhance service quality.Team Leadership: Training and mentoring team members to elevate performance and foster a collaborative environment.Data Analysis: Leveraging customer feedback and performance metrics to drive insights and improve service delivery.

Sultan Mohammed's Current Company Details
Purunity

Purunity

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Strategic Customer Service Leader | Innovating Solutions & Elevating Customer Satisfaction
Sultan Mohammed Work Experience Details
  • Purunity
    Assistant Manager Customer Services
    Purunity Oct 2023 - Present
    Dubai, United Arab Emirates
  • Amazon
    Senior Associate
    Amazon Apr 2023 - Jul 2024
    - Device testing and evaluation.- Functional testing.- Performance testing.- Speed and responsiveness.- Battery life.- Processing power.
  • Higher Colleges Of Technology
    Administrative Assistant
    Higher Colleges Of Technology Dec 2018 - Jan 2022
    Abu Dhabi, United Arab Emirates
    Provides administrative support to ensure efficient operation of office.• Answers phone calls, schedules meetings and supports visitors.• Carries out administrative duties such as filing, typing, copying, scanning etc.• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.• Makes travel arrangements for senior staff such as booking flight, cars, and hotel and restaurant reservation.• Exhibits polite and… Show more Provides administrative support to ensure efficient operation of office.• Answers phone calls, schedules meetings and supports visitors.• Carries out administrative duties such as filing, typing, copying, scanning etc.• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.• Makes travel arrangements for senior staff such as booking flight, cars, and hotel and restaurant reservation.• Exhibits polite and professional communication via phone, e-mail, and mail.• Supports team by performing tasks related to organization and strong communication.• Ensure operation of equipment by completing preventive maintenance requirements, calling for repairs, maintaining equipment inventories and evaluating new equipment and techniques.• Provides information by answering questions & requests. Show less
  • Higher Colleges Of Technology
    Customer Service Representative
    Higher Colleges Of Technology Nov 2014 - Nov 2018
    Part of the team responsible for providing exceptional customer service.• Dispatching of taxi’s in Abu Dhabi, Al Ain & Western Region. For a systembased booking, in case of unavailability of taxi, manually dispatching of taxitakes places tobooked location.• Dispatching special need taxis on special requests by the disabled customers.• Tracking the trips for registered cases, getting in touch With the drivers to verify if the lostitem was found. Coordinating with various… Show more Part of the team responsible for providing exceptional customer service.• Dispatching of taxi’s in Abu Dhabi, Al Ain & Western Region. For a systembased booking, in case of unavailability of taxi, manually dispatching of taxitakes places tobooked location.• Dispatching special need taxis on special requests by the disabled customers.• Tracking the trips for registered cases, getting in touch With the drivers to verify if the lostitem was found. Coordinating with various different franchises to ensure fast & accurate work flow.• Answering incoming calls and assisting the customers.• Dispatch and Regulate taxis upon request for events. Show less

Sultan Mohammed Skills

Customer Service Management Microsoft Office Microsoft Excel Microsoft Word Powerpoint Leadership Public Speaking Sales Research Strategic Planning Team Management Teamwork

Sultan Mohammed Education Details

  • Bharathidasan University
    Master Of Business Administration - Mba
  • Bharathidasan University, Tiruchirappalli
    Bharathidasan University, Tiruchirappalli
    Bachelor Of Commerce - Bcom
  • Indian School Al Ain
    Indian School Al Ain
    Business/Commerce, General

Frequently Asked Questions about Sultan Mohammed

What company does Sultan Mohammed work for?

Sultan Mohammed works for Purunity

What is Sultan Mohammed's role at the current company?

Sultan Mohammed's current role is Strategic Customer Service Leader | Innovating Solutions & Elevating Customer Satisfaction.

What schools did Sultan Mohammed attend?

Sultan Mohammed attended Bharathidasan University, Bharathidasan University, Tiruchirappalli, Indian School Al Ain.

What skills is Sultan Mohammed known for?

Sultan Mohammed has skills like Customer Service, Management, Microsoft Office, Microsoft Excel, Microsoft Word, Powerpoint, Leadership, Public Speaking, Sales, Research, Strategic Planning, Team Management.

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