-SLA management.-Handled ticketing system via Remedy to resolve connectivity, applications and hardware, and peripherals issues.-Using System Center Configuration Operations Mangager (SCOM) 2007, worked with SCCM packing team to determine requirements for monitoring several servers to minimize user downtime.-Oversee backup and recovery of critical data.-Maintain Relationship with customers in order to improve quality of service.-Cooperation and interaction with technical support personnel in other regions.-Direct intervention in incidents with priority 1 items of N2 escalation.-Analyze and diagnose hardware and software Network incidents.-Liaise with vendors and other IT personnel for problem resolution.

-Plans and supports network and computing infrastructure.-Installation/ maintenance / trouble shooting of Linux and Microsoft Servers, Desktops, Laptop.-Install, configure, and maintain network services, equipment and devices.-Install all new hardware, systems, and software for networks.-Responsible for monitoring the network services delivery infrastructure in a 24/7 environment.-Provide desktop and server support setting up and configuring new laptops and desktops Install authorized software to laptops and desktops.-Installation of different Linux Distributions like Debian, Ubuntu, Fedora, Cent OS, Linux Mint etc.-Manages all system back-up and restore protocol.-Perform troubleshooting analysis of servers, workstations and associated systems.-Installed and configured DHCP Client/Server-Documents network problems and resolution for future reference.-Monitors system performance and implements performance tuning.-Manage user accounts, permissions, email, and anti-virus, anti-spam.-Maintain quality and monitor service calls through to completion.-Acts as a focal point for all incident reported to the network Service Desk.-Configurd and installed IP phones.-Nagios Monitoring (Firefox Plug-in) for the monitoring of different services running on different servers on local and remote sites suing SSH protocol.Providing support for MAC and PC.-Provide 3rd level support services related to web, mail, DNS, etc. and coordinate with level 2 and 4 support.-Creating purchase requisitions for IT hardware/software.-Diagnose and resolve technical issues.-Completing internal user moves including phones.-Patching of network and phones Making of Cat 5 e network cables were necessary.-Collaborâtes with cross-départemental colleagues to analyze and resolve operational issues from Customer, -Manage automatic Time Attendance System.-Create, configure and maintain IPSEC VPNs over CISCO routers and Soft Routers like IPCOP.

Hardware and Software installation and network troubleshooting Configuration and install of LAN/WAN Managing and maintaining local server Addressing network/system issues, Logging, follow-up, and closing of trouble tickets in automated Help desk system. Install network hardware and software, including network operating systems. Installing, managing, and maintaining desktops,Laptops,printers,scanners User account set up and maintenance; Addressing user application and hardware issues Configure and install wireless network Working on Oracle Logistics module Linux Installation (Fedora, Ubuntu) Technical Support to LAN users (Including video conference support) Configuration of IP phones. Give Technical Support to Regional Offices Installation of Windows XP,Window 7 and Window 8 operating Systems and other software Performing backups on user end. Manage and maintain trouble tickets. Client side Mail exchange troubleshooting, and outlook configuration Installation & maintenance of different in-house/internal application software's. Providing technical support to remote location office by deploying remote-control software packages to resolve/diagnose user issue and saving a lot of travel time. Maintain Complaints on Bridge Track help desk software and generate reports on weekly and monthly basis. Look IT inventory and heads regional branch offices. Maintain PABX (Telephone exchange) Procure IT items, manage internal records of department (invoices, leave records, Inventory system) UPS look up. Manage the call logging and tracking system. Manage automatic Time Attendance System.