Sultan Ahmed Mohammed Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

As a 1B Governance and Control Specialist in Platforms and Technology group, review and manage Business Continuity plans to make sure businesses are Resilient to recover quickly from an untoward incident or a natural calamity!!

Toronto, Ontario, Canada

• Work with various clients on identifying Risks at an Enterprise and Process level, develop, and deliver Risk Control Self Assessments (RCSA), KRI’s, address SIAI’s(self-identified audit issues), identifying their Business Continuity Management needs deliver Business continuity plans as per ISO 22301• Client_ Loblaws Canada Limitedo Problem Statement: With a major outage, the Risk Management & Business Continuity was in question, EY was tasked to visit their ERM practices and BCP managemento Workplan: Understand the overall health of Enterprise Risk management and BCP practices within the LCL. Focus on the ability to sell products to customers in both stores & pharmacies. Interview sessions with various business owners to understand processes through 3rd party lens. Conduct Business Impact Analysis assessmento Engagement delivery:  Liaised with Business groups, gathered data and presented the Risk Appetite, KRI's, Operational error with complete RCA (Root Cause Analysis) Identified gaps in the ERM policies, revisited the RCSA to change the criticality rating for few processes and raft Business Continuity plan for a key stores business process.• Client_ Miller Waste Systems and White Owl:o Problem Statement: General review of existing resiliency capabilities, to inform the development of fundamental “2nd line” operating model elements. Conducted workshop on Business Impact Analysis pointing towards Loss of People, Loss of Facilities and Loss of Technology o Engagement Delivery: Developed a Corporate level Business Continuity Plan and sub-plans for mission critical Miller business operations processes and related White Owl capabilities (e.g. shared technology operations and services)• Client: Symcor:o Problem Statement: To produce a current BIA for all Symcor business processes in an efficient manner by: Leveraging BIA data from 2016 and performing required updates Developing BIA information for business processes added after 2016.

Toronto, Ontario, Canada

• Business Continuity plans/Pandemic and Incident Response plans: • Worked with Ops Risk Director to develop and implement a comprehensive Business Continuity Plan for regional sites across Colliers Canada• Developed and implemented a comprehensive Incident Response Plans for commercial properties managed by Colliers across Canada• Conduct tabletop exercises with the building management staff, walk through various scenarios• Conduct sessions involving discussions, debate, feedback to make the document more practical• Natural Disaster Assessments (Ex: Floods, Windstorm, Hail etc..) for each site using Cat Net application, these assessments help gauge the impact and accordingly draft response plan.• Emergency Response Management/Notification System tool: o Tool is used to page out with a single click of a button giving a real time information about the incidento As a national level admin of the tool, set up colliers’ employees, tenants and the leadership team of the portfolio on to the tool for existing and new managed propertieso Conducted trainings on how to use the tool, respond, track response incase of any untoward incidento Work with property management team to simulate a disaster, event or a scenario and publish results to the leadership team• Pandemic Response Plan: o Was part of the Pandemic response team which involved implementing quick policies in the event of an outbreako In the event of outbreak, lock down the floor, building and follow up with the management team to make sure protocols were followed• Return to Work Plano The Fitwel Viral Response module provides annual, third-party certification of policies and practices to mitigate spread of contagious disease within buildingso Was made the Project lead to implement Fitwel viral certification at an entity level and then to Asset certificationsQuarterly Risk Governance committee meeting, consolidate data and prepare presentation for the Director_Ops Risk and the leadership team

Toronto, Canada Area

• Monitor, maintain Risk Appetite within the set limits• Conduct Risk Control Self Assessment(RCSA) of existing and new processes basis ratings• Set up and review KRI's(Key Risk Indicators)• Manage the entire Business Continuity Management Plan(BCMP)activity for the Bank, maintain test calendar, conduct simulated tests, report exceptions and results• Review Policies upon renewal (Business Continuity Management Policy, Loss & KRI Policy)• Review Taxonomy and plug in risks appropriately as per the incident as guided by OSFI (Office of the Superintendent of Financial Institution)• As a 2ndLine of Defense assist in identifying and evaluating risk areas across the operational activities• As a Secretary to the Operations Risk/Non-Financial Risk Committee:o Liaise with Business groups, gather data and Present the Risk Appetite, KRI's, Operational error with complete RCA(Root Cause Analysis)o Action Tracker_ Track and Monitor key pending Operational Risk issues until closureo All the above is prepared and presented to Chief Risk Officer and senior leaders on a monthly basis• Conduct awareness trainings to employees on Loss appetite, KRI's, BCMP annually and need basis• Proficiency with MS PowerPoint, Excel, WordProjects Undertaken :o Unclaimed Balance to Bank of Canada-Data preparation, validation, finalizing both CAD & USD currency, accordingly send letters post transferring data to Bank of Canadao Project Dormant Accounts-Data preparation, Letters validation, debiting charges for clients who are 2,5 & 9 years dormant, income of $100,000 generatedo Foreign Account Tax Compliance Act(FATCA/CRS): Liaise with Compliance team , basis requirement extract datapost validation and bifurcation between and personal and business accounts.o Project KYC:Worked on project of updating ID's of customersin Finnacle system to stay compliant with the regulation ,worked with vendor Securefactfor a soft check on each clients identified

Toronto, Canada Area

• Deal with Deposit Clients, identify customers needs and assist with appropriate solutions on there o Checquing and Savings Account, Registered Accounts (Tax-Free Savings ,RSP,GIC)• Deepen relationship with customer by cross selling products of the bank

Hyderabad Area, India

•Liaise with Transformation/Exception Processing global leaders , Manage inventory process for the Lockbox capture processing, image capture and handling of deposits•Point of contact for managing Operational risks associated with the processes •Liaise with BCP partner of the process and prepare BIA/BCP document•Conduct BCP for the site•Work with Line of Business on Self Identified Audit Issues•Liaise with Operational Excellence team to build controls within system•Automate processes to avoid manual errors •Conduct awareness training programs to the associates of the process•Research and Adjustment process: Assign cases to the team on encoding errors/Missing Deposits which happens post scanning at the branch

Hyderabad Area, India

o Take Inbound calls, driving team to Cross sell various products to the existing clients of the banko Driving team to Cross sell various products to the existing clients of the bankAccomplishments:Was awarded:o Best Team Leader South for July-Dec‘06o Best Team Manager (Pan India) in Egypt (Cairo) for Jan-Jun’07

Master Of Business Administration (M.B.A.), Marketing/Marketing Management, General

Bachelor Of Commerce (B.Com.), Business/Commerce, General

Accredited by World Education Services

Certified Risk Management, Risk Management, Wip

Currently pursuing CRM from Seneca College