Supports the company's vision by coaching and empowering each employee within the customer service call center. Overseas the day-to-day operations, including training on customer service standards and order processing systems.

Responsible for overseeing the day to day activities and productivity of the bilingual Customer Service Team, which offers support and resolution for Internal and External customers. Manages team performance to achieve established expectations while creating a positive experience for team members and customers. Supervise and coach a team of Customer Service Agents by directing the daily activities of the team and assisting team members as needed to resolve problems and complete tasks. Monitors and audits communications from team members to customers ensuring standard operating procedures are followed and quality metrics are met. Providing formal feedback and reporting on a routine basis and as needed.Assists with developing and maintaining a call center procedure manual, company Standard Operating Procedures (SOPs) and trains new Customer Service Representatives. Assists with developing and maintaining a call center procedure manual, company Standard Operating Procedures (SOPs) and trains new Customer Service Representatives.

Responsible for providing exceptional customer service assistance to customers across all company channels.Primary Responsibilities are as follows: • Process product orders, information inquires, and research/resolve issues via phone and email accurately and efficiently.• Consistently follow established customer service and operational procedures.• Assist customers navigating our website, and troubleshooting any issues.• Determines/understands customers' needs and resolves immediately.• Acquire and maintain product knowledge.• Create additional sales opportunities by promoting and suggesting other appropriate items to customers.• Actively participate and support the company's safety and security standards at all times.• Meet and exceed the company's service standards.• Performs all other duties and various Adhoc System Projects as assigned.

Develops and implements strategies for effective and cost-efficient recruitment for candidates using a variety of media, including but not limited to job fairs, classified advertising, and web postings.

Responsible for Recruiting, Skill Marketing and Staffing Per Diem and local Contract Orders for the Hawaii Branch.

Responsible for overseeing the day-to-day operations of the Human Resource department for our offices in the Philippines, China, Hong Kong, and India remotely from my home office in Hawaii. Execute the administration of the human resources policies, procedures and programs, carrying out responsibilities in the following functional areas: Global Recruitment, departmental development, Human Resource Information Systems (HRIS), employee relations, training and development, benefits, compensation, organizational development, and employment.

Responsible for overseeing the day-to-day operations of the Human Resource department for our offices in US, Mexico, Philippines, China, Hong Kong, and India. Execute the administration of the human resources policies, procedures and programs, carrying out responsibilities in the following functional areas: Global Recruitment, departmental development, Human Resource Information Systems (HRIS), employee relations, training and development, benefits, compensation, organizational development, and employment.

As Corporate Recruiter, I partner with managers to anticipate and meet the evolving needs of the company and to deliver best talent in the organization. The position will nurture relationships with prospective talent and manage on-going process. I also, develop and implement strategic initiatives for recruiting diverse talent in a global organization. In addition, manage full cycle recruiting process to meet the various staffing goals across all levels within multiple business units. Create and implement Employment Marketing Strategies to attract passive job seekers.

As Director, I oversee all aspects of Career Services, including developing job leads, assisting graduates and alumni with job search, participating in Career Development courses, working with Executive Director and Home Office to achieve budgeted objectives and to ensure school compliance with State, Institutional and Programmatic Accreditation Regulations. Responsible for direct supervision of all Career Services staff. Primary Responsibilities are as follows: • Oversee development and implementation of weekly placement strategy • Establish your placement benchmarks and manage to them• Hire, provide orientation and training sessions, provide coaching, conduct employee evaluations, and attend management meetings• Work with Education Department to schedule and conduct program advisory committee meetings, commencement ceremonies, and orientations. • Assist active students in finding part time employment• Maintain and update career services stopping stations• Organize job fairs and employee interviewing, obtaining guest speakers• Obtaining potential employers as guests for PAC meetings in accordance with Accreditation with State Agencies • Maintain accurate graduate and alumni data base• Compile and provide placement information to admissions and management departments• Assist in researching the job market for new programs

As as a Staffing specialist, I am responsible for recruiting potential employers for our students and graduates. Developing and maintaining effective relationships with local, regional and national employers to increase employment opportunities for ATI graduates is essential to ATI's success. Through employer cold-calls, mass mailings and off-site employer visits, I identify the optimal number of job leads and orders for graduate placement. In addition, I also assist students and graduates with job search preparation and participate in various school events.

• Responsible for the process of locating and screening of candidates for an employer as part of a search assignment• Recruited candidates from internet search engines and performed Boolean searches within a CRM system (Recruitmax)• Recruiting and interviewing candidates as well as working with clients in assisting them with their current Finance and Accounting and OnStaff contract or direct hire needs• Adherence to Kforce’s Key Performance Indicators: Interview 10-15 candidates per week; weekly Sourcing, Candidate Marketing calls; candidate reference checking; weekly quality assurance calls to consultants on assignments; managing candidate assignment end dates • Responsible for managing and monitoring up to 80 consultants on an assignment per week• Responsible for sales/marketing calls, new development calls, along with researching, forecasting and following trends for the staffing industry• Developing new relationships with existing and new accounts through weekly communications via e-collaterals, client quality assurance calls client visits and client lunches• Responsible for Account Receivables on outstanding invoices due from billable clients, which included follow-up, tracking and collecting payments on past due invoices• Order of background checks and drug testing, orientation packages and all other special forms needed for employer• Ensure all applicants complete new hire forms, which include I-9’s, W-4’s, W-5’s, Confidentiality Forms, and Explanations of Benefits forms and EEOC forms• Keep accurate records of new hires, terminations and pending job orders

• Provided consulting and audit services to the GM Family financial services to ensure compliance in all stages of the asset life cycle • Reviewed and appraise the soundness, adequacy, and application of accounting, operating and administrative controls, and the quality of on-going operations• Reviewed the adequacy and effectiveness of controls established by management to reduce and/or mitigate business risks • Assisted in the examination and evaluation of the internal controls of the GMAC Mortgage Group • Assisted in compliance audits which determine whether investor and regulatory requirements, and Company polices and procedures are being followed

• Provided management with an independent evaluation of the systems of internal control within Commerce Bancorp, Inc.• Reviewed and appraised the soundness, adequacy, and application of accounting, operating and administrative controls, and the quality of on-going operations• Ascertained the extent to which branch assets are accounted for a safeguarded form loss, such as branch cash, negotiable items, and general ledger account balances • Ascertained the extent of branch compliance with laws, regulations, and sound fiduciary principles • Reviewed the adequacy and effectiveness of controls established by management for reduce and/or mitigate business risks