With a strong foundation in engineering and over 15 years of experience managing high-impact projects across technology and infrastructure, I excel in driving operational efficiency, mitigating risks, and delivering measurable cost savings. My expertise lies in seamlessly aligning technology solutions with business strategies while fostering a culture of service excellence and high performance.As a Certified Project Management Professional (PMP) and PMI Risk Management Professional (PMI-RMP), I’ve led cross-functional teams of up to 94 employees, consistently surpassing expectations and achieving milestones within budget and on time. From legacy migrations that modernized outdated infrastructure to managed services projects that increased efficiency, I thrive in high-stakes environments that demand strategic planning and hands-on leadership.In my current role at STC, I drive customer loyalty and operational excellence, building long-term relationships and implementing innovative solutions like the Workforce Management System (WFM) that reduced response times. Our team's dedication to analyzing weekly KPIs and implementing continuous improvement strategies has been pivotal in enhancing service quality across the telecom sector.I hold multiple industry certifications, including Scrum Master (PSM I), Power BI Data Analyst, and CompTIA ITF+, which further fuel my ability to offer data-driven insights and agile project management solutions. As a proud member of the Saudi Council of Engineers, I am committed to maintaining the highest professional standards in my work and contributing to the engineering community.Let’s connect if you’re looking for a seasoned consultant or leader who can turn your technology challenges into growth opportunities through smart risk management, process optimization, and strategic foresight.