Sultan Alsayed Email & Phone Number

Riyadh, SA

Saudi Arabia

• Design and deliver lectures to professionals on Data Analysis, Analytical Thinking, Business Analysis, and Business Intelligence.
• Provide over 7,000 hours of successful training to participants from various industries, both online andface-to-face.
• Impacted over 500 professionals, enhancing their skills and competencies and contributing to their career growth as Microsoft Certified Trainer.
• Continuously updated training methodologies with the latest industry trends for… Show more
• Continuously updated training methodologies with the latest industry trends for maximum effectiveness. Show less

Riyadh, Saudi Arabia

• Manage the performance operations of a large-scale network of operators in the kingdom, with a strong focus on continuous improvement and a seamless customer experience.
• Drive the development and implementation of initiatives focused on operational excellence.
• Ensure smooth and efficient operation, analyze and improve the performance of various aspects of the O&M operations to enhance service levels, accommodate demand, and meet the customer's needs.
• Provide insightful… Show more
• Provide insightful analysis of the operational viability to maximize the overall utilization of the network infrastructure.
• Develops metrics and strategic dashboards to measure operations performance targets by translating visions, strategies, and performance targets. Show less

Riyadh, Saudi Arabia

• Measure, analyze and monitor the performance KPIs of the operations in TAWAL using the appropriate metrics and forecast future operations volume and requirements.
• Generate business intelligent weekly & monthly performance reports in a timely and professional manner to measure operational performance and come up with recommendations to improve the performance continually.
• Coordinate inputs from various functions on the implementation of initiatives related to KPI performance and… Show more
• Coordinate inputs from various functions on the implementation of initiatives related to KPI performance and efficiency enhancements as part of operations development.
• Resolve issues and incorporating learnings which introduces ways to improve operations performance and resolve complex issues.
• Track lesson learned from operational performance-related issues. Show less

Jeddah, Makkah, Saudi Arabia

• Optical Fiber International Subsea Transmission Network
• Responsible for over 10T traffic of stc kingdom network.
• Surveillance and Monitoring for Operation and Maintenance of STC International Transmission network (DWDM/SDH/Submarine), at NOC 24 hours & 7 days a week and follow-up all faults for multi-vendors (Ciena, COLT, and.
• Perform the NOC tasks and duties in accordance with the predefined KPIs, methods and procedures.
• Open trouble tickets based on alarms… Show more
• Open trouble tickets based on alarms and follow up with concerns domains.

Riyadh, Saudi Arabia

• Optical Fiber Backbone Transmission Network (SDH, DWDM, ROADM, OTN, OMS)
• Surveillance and Monitoring for Operation and Maintenance of Kingdom wide STC Transmission network (DWDM/SDH/MW), at NOC 24 hours & 7 days a week and follow-up all faults for multi-vendors (Huawei, ALU, NSN & Tellabs).
• Perform the NOC tasks and duties in accordance with the predefined KPIs, methods and procedures.
• Open trouble tickets based on alarms and dispatch technicians from the concerned… Show more
• Open trouble tickets based on alarms and dispatch technicians from the concerned Maintenance Centre (MC) based on the fault location and alarm type.
• Level 1 Fault handling & troubleshooting with clients, other NOCs, Field Engineer etc. within the time limits defined by SLAs, update the customer as well as managers with latest situation.

Riyadh, Saudi Arabia

• I Huawei, the world leader in providing ICT solutions.Future Leader Program - The training program is designed to be a journey with Huawei through an integrated training agenda including human resources, business.
• Wireless Communication
• Cellular Networks
• Mobile Phone Standards
• GSM (2G), UMTS (3G), LTE (4G), and NR (5G) Technology Principles
• Service Bill of… Show more I Huawei, the world leader in providing ICT solutions.Future Leader Program - The training program is designed to be a journey with Huawei through an integrated training agenda including.

Jeddah, Saudi Arabia

• Being part of the Internship program (Ghadi) for fresh grads that launched to enrich fresh graduate skills in several fields within the company through trainings, practical tests and quality & continuous improvement.
• Knowledge of JCI Building Management Systems (BMS), HVAC Control, Lighting Control, Energy management Systems, and Fire Alarm Systems.
• Lead the process of identifying causes of quality problems, suggesting improvements, and making suggestions for improvement… Show more Being part of the Internship program (Ghadi) for fresh grads that launched to.
• Lead the process of identifying causes of quality problems, suggesting improvements, and making suggestions for improvement where possible for the Control Dept.
• Worked on Warehouse Processes Manual & Quality Audit Checklist for different warehouse locations and other documentation for inspection.
• Participates in implementing quality control measurement for different business department processes.

Jeddah Refinery

• Completed a rotation program that included observing and collaborating with a variety of IT groups and specific departments such as telecommunications operator, IT specialists, network specialists, and radio frequency.
• Collaborated with IT division teams to understand End-User requirements, provided best quality experience in workstations, planned and modified telephone and network configurations to meet End-User needs, and… Show more
• Collaborated with IT division teams to understand End-User requirements, provided best quality experience in workstations, planned and modified telephone and network configurations to meet End-User needs, and.
• Attended meetings with team and supervisors to provide updates on weekly progress, skills and technology learned, and upcoming project plans.
• Assessed existing facilities needs for new and modified telecommunications systems and performed environmental quality work in technology communication rooms.
• Presented weekly activity reports to supervisor that identified current and future workload; assessed long-term projects and provided recommendations through write ups and workflow charts. Show less

Jeddah, Saudi Arabia

• Provided assistance with staff, training, and supervision.
• Examined injured persons and administered first aid or cardiopulmonary resuscitation.
• Worked with teams on how to handle difficult situations with customers.
• Inspected recreational facilities to maintain safety standards.

Bachelor Of Science (B.S.), Electrical And Electronics Engineering

Activities and Societies: Saudi Students Association, IEEE Saudi Arabian Cultural Mission (SACM) Scholarship

Nanodegree, Data Analysis And Visualization With Power Bi