- Assisted in the Certified support partner program and organizing certified support partner-days- Creating Learning Paths for the internal license portal and writing KCS- Implemented efficient support processes and managed the Replacement and Renewal Processes (A to Z) within the support department - Taking ownership of submitted platform and product issues. Working with customers to resolve platform development and application deployment issues;- Investigating, reproducing… Show more - Assisted in the Certified support partner program and organizing certified support partner-days- Creating Learning Paths for the internal license portal and writing KCS- Implemented efficient support processes and managed the Replacement and Renewal Processes (A to Z) within the support department - Taking ownership of submitted platform and product issues. Working with customers to resolve platform development and application deployment issues;- Investigating, reproducing, and troubleshooting the reported issues and identifying a suitable solution or root cause within the Mendix platform infrastructure and software;- Communicating reported issues to the respective R&D team, Product Manager, and Customer Success Manager, and managing cross-functional coordination with these teams;- Working with minimal supervision on issues that require the ability to make independent decisions and discretion;- Effectively managing time and prioritizing daily tasks based on the severity of the problem and the level of business impact on the customer;- Setting and maintaining customer expectations by adhering to the agreed Service Level Agreement and prioritization of the reported incidents. Show less