Sharmin Sultana Email & Phone Number

•Support the Bank’s “client first” focus and rules of engagement—greeting clients by name, maintaining a professional demeanor, ensuring the branch reflects ConnectOne Bank standards and working as an active member of the Branch team, always striving to make ConnectOne Bank “A Better Place to Be”.•Proactively identify opportunities for relationship acquisition and development by cross-selling the Bank’s products and services in a consultative manner.•Perform account opening for deposit products and educate clients on the Bank’s product and service offerings.•Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets.•Handle customer service issues by conducting research, taking ownership and following up with on a daily basis as necessary until conclusion.•Assist other branch team members with transactions and overall operations, as necessary, and provide feedback and coaching to improve overall team performance. •Serve as primary back-up to the Branch Manager or Assistant Branch Manager where applicable, for operational and service related functions.•Assists with Teller functions as needed including performing banking transactions over the phone or at the drive-up window including accepting deposits, cashing checks, and assisting clients with other banking needs. Assists with daily functions including opening and closing procedures.•Active participation in achieving branch sales goals•Maintains a 90% plus service performance and reinforces feed -back gained from mystery shops.•Supports retail and community events to promote the brand in accordance with the retail business plan.•Makes sales telephone calls in accordance with retail business plan.

55 Lexington Avenue, New York, Ny 10010

• Process accounts receivable, payable and invoices through Excel in order to generate checks and identify money owed to Center• Manage employee payroll on weekly basis using ADP and MS Excel for over 20 staff members • Train new interns on payroll, data entry and other office tasks• Update financial records using MS Excel twice per week in order to ensure that all data is accurate

163-19 Jamaica Avenue, Jamaica, Ny 11432

• Extensive experience in cash handling and cash drawer balancing• Introduce, cross and up sell new products to customers and answer questions• Ensure the work place atmosphere was conductive to the customers’ comfort

55 East 73Rd Street, Suite Gf New York, Ny 10021

• Manage accounts receivable and payable using QuickBooks • Update inventory list of up to 330+ items using MS Excel

Bachelor Of Business Administration, Major: Industrial/Organizational Psychology Minor: Information Technology& Social Respons

I have taken business classes and learned several business modules to apply them in the real world.

Certified Accounting Technician, • Accounting, Finance And Taxation Related Technique

I have learned how to perform entry level accounting tasks.