Sharmin Sultana Email & Phone Number

• Support the Bank’s “client first” focus and rules of engagement—greeting clients by name, maintaining a professional demeanor, ensuring the branch reflects ConnectOne Bank standards and working as an active member of.
• Proactively identify opportunities for relationship acquisition and development by cross-selling the Bank’s products and services in a consultative manner.
• Perform account opening for deposit products and educate clients on the Bank’s product and service offerings.
• Ensure all activities, transactions and records are in compliance with operational, security and control procedures of the Bank, preventing fraud and protecting customer assets.
• Handle customer service issues by conducting research, taking ownership and following up with on a daily basis as necessary until conclusion.
• Assist other branch team members with transactions and overall operations, as necessary, and provide feedback and coaching to improve overall team performance.

55 Lexington Avenue, New York, NY 10010

• Process accounts receivable, payable and invoices through Excel in order to generate checks and identify money owed to Center
• Manage employee payroll on weekly basis using ADP and MS Excel for over 20 staff members
• Train new interns on payroll, data entry and other office tasks
• Update financial records using MS Excel twice per week in order to ensure that all data is accurate

163-19 Jamaica Avenue, Jamaica, NY 11432

• Extensive experience in cash handling and cash drawer balancing
• Introduce, cross and up sell new products to customers and answer questions
• Ensure the work place atmosphere was conductive to the customers’ comfort

55 East 73rd Street, Suite GF New York, NY 10021

• Manage accounts receivable and payable using QuickBooks
• Update inventory list of up to 330+ items using MS Excel

Bachelor Of Business Administration, Major: Industrial/Organizational Psychology Minor: Information Technology& Social Respons

I have taken business classes and learned several business modules to apply them in the real world.

Certified Accounting Technician, • Accounting, Finance And Taxation Related Technique

I have learned how to perform entry level accounting tasks.