Sultanbek Asakeev Email and Phone Number

* Developing and executing detailed test plans and test cases, ensuring comprehensive coverage of functional and non-functional requirements.* Conducting thorough manual testing, including regression, integration, and user acceptance testing, to identify and document defects effectively.* Collaborating with cross-functional teams to report and track defects using tools like JIRA, facilitating timely resolutions and improved software quality.* Participating in process improvement initiatives, contributing insights that enhance testing methodologies and increase overall team efficiency.

* Analyzed business requirements* Developed test plans, test scenarios, test cases, and test data.* Defined and conducted acceptance testing of new features.* Conducted manual tests of new functionality and release builds, as well as testing of technical specifications and Figma along with apps.* Performed exploratory testing of new features across a wide range of supported devices/browsers related to the primary Delivery Channels (Desktop/Mobile).* Worked closely with Engineers to investigate issues found during testing.* Captured test results, and test metrics, and reported them(qase.io).

* Providing efficient and excellent customer service support via email, and ensuring customer satisfaction* Troubleshooting users issues, bug reporting* Effectively consulting customers via Zendesk regarding any complaints and issues in 60-80 emails per day, by providing the best and cutting-edge resolution to the case* Analyzed frequent inquiries and initiated new solution templates* Leading a team of night shift members(3-4)

* Communicating with other departments within the company to ensure that shipments are delivered on time* Controlling an up-to-date inventory of all goods being shipped to ensure that freight can be booked efficiently* Monitoring shipping conditions such as weather forecasts to ensure safe transport* Coordinating with shipping companies to arrange pickup and delivery of cargo* Active communication with customers or brokers to arrange pickup of shipment or delivery of goods* Managing shipping activities with customs agencies to ensure that all legal requirements are met* Monitoring the status of shipments and updating customer accounts with information about delivery status

* Troubleshooting users issues(O365/VPN/Skype/Printer/Active Directory/MS Office etc.)* Creating and processing incidents(Service Now)* Chats and calls handling* Creation of new accounts/roles in the systems(Active Directory)* Password reset* Providing access to several applications

* Monitor exams records, ensure that students do not cheat;* Mark the time and place in the system when students cheat (a way of cheating)

* Providing high-quality support on a wide range of software and hardware related issues and questions; * Guide according to Knowledge Base(ServiceNow);* Give the right information and find solution in a short time;* Assisting clients via telephone, self-service portal(O365/VPN/Skype/Printer/Active Directory/MS Office etc.);* Delivering, managing, and maintaining core IT services per service level agreements (SLAs)* Providing advanced support to Customer’s PC (Windows 7/10) using remote control tool* Escalating unsolved calls to the appropriate IT team, Network/Server, Application or PC Support Team

* Translation of the documentation from Russian to English* Guidance of the international representatives of the festival