Muhammad Sultan Kairo Email & Phone Number

Dubai, Ae

Central Jakarta, Jakarta, Indonesia

- Organize the front desk with all necessary supplies. Assist guests through check-in/out with prepared documents, and ensure billing arrangements comply with policies. Escort guests to rooms as needed. All related with LQA and Forbes standard.- Maintain a well-groomed, disciplined appearance, following hotel standards on hygiene, posture, and attitude- Build positive relationships with both guests and hotel departments. Respond courteously to guest requests, complaints, and inquiries, using names for personalized service. Document comments for service improvement- Maintain sufficient cash and foreign currency for transactions and conduct end-of-shift audits, attaching necessary documentation and submitting cash to the safe. Address discrepancies with management- Be knowledgeable about all hotel facilities, services, and loyalty programs. Actively promote for any hotel promotions- Maintain the front desk operation for follow-ups, accurately post guest checks, and ensure proper document filing- Adhere to all hotel policies, attend training sessions, and undertake any additional tasks as assigned by management

Central Jakarta, Jakarta, Indonesia

- Greet and interact with internal and external guests in a genuine warm and friendly manner using professional standards, and the principle of Legendary Quality Experience (LQE), & Mandarin Oriental Quality Assurance (MOQA)- Operate the PABX System (UA 5200), answering calls within three (3) rings, using the correct salutation and telephone etiquette- Process and respond to wake-up calls according to the standard operating procedure- Maintain knowledge of room types, hotel amenities and features, hours of operation and area attractions- Respond promptly to questions, concerns and special requests from call, live chat, or email. Follow-up to ensure the guest is satisfied- Assist F&B Team to taking online and phone reservations for the In-House and Specialty Restaurant- Log guest requests and concerns according to the standard operating procedure. Communicate with departments in a timely manner- Maintain personal KPI's to achieve the target for every month- Solve problems proficiently in every situations- Maintain a neat and organized work area- Follow all company safety and security policies and procedures. Report accidents, injuries and unsafe conditions- Develop and maintain positive working relationship and support the team to achieve our goals- During Night Shift, helping the Guest Service Manager to settle and posting the VCC charges from the OTA- Also assist for do Daily Credit Card Balancing- Helping Guest Service Manager to assign room according to guest request and preferences whenever possible- Assist FDA Team to do Check in and Check out process during Night Shift according to the Standard of Leading Quality Assurance (LQA) - All other duties as assigned, planned or un-planned

South Jakarta, Jakarta, Indonesia

- Register and assign room all guest arrivals according to established procedures- Perform check in, check out and room change procedures and ensure all data are accurately entered into the hotel system- Maintain cashier float and ensure accurate daily report of all money received- Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs, and also Hotels Group Loyalty programs- Attend to guest’s complaints, inquiries and requests, refer problems to supervisor/Assistant Manager if me unable to assist- Ensure that the guests depart the hotel with a positive impression of hotel service- Perform the audit balances and prepare all reports for audit in an orderly fashion- During Night Shift, checking the night report, checking daily report and prepare all necessary forms for guest arrivals- Balancing Daily Credit Card for all EDC machine (including all outlet)- Monitor any email from OTA and Extranet to charges the VCC or City Ledger based on voucher- Assist Supervisor incharge to monitor Daily Credit Limit and Pending PM Account - Assist Reservation Team to blocking Group Arrival and breakdown the room package- Maintain comprehensive knowledge of standard reservation procedures- Maintain exemplary department standards of behavior and appearance and attitude- Ensure front desk work area is kept clean and in an orderly state at all times- Perform related duties and special projects assigned

South Jakarta, Jakarta, Indonesia

- Consistently offer professional, friendly and engaging service- Assist guests with mail, messages, and any plans or arrangements they require- Assist with any plans or arrangements the guest intends to make during their stay- Assist guests regarding hotel facilities in an informative and helpful way- Follow department policies, procedures and service standards- Follow all safety policies - Other duties as assigned

Central Jakarta, Jakarta, Indonesia

- Greeting arriving guests and retrieving their luggage.- Escorting guests to their rooms, explaining the room facilities- Deliver luggage, messages, faxes, packages to guests and to undertake various other requests in order to ensure their comfort- Transport departing guests’ luggage from the room to the lobby, ensuring that the guest has verified that all luggage has been accounted for.- Assist with keeping lobby area clean and orderly- Ensure that luggage has been stored safely according to prescribed procedures- Be fully aware of what functions are going on in the hotel- Provide gracious, attentive, and friendly service- Other duties as required

1. Training as Room Attendant2. Training as Public Area Attendant3. Training as Laundry Attendant

Diploma 1

Hospitality Administration/Management