Sultan Mohammed Email & Phone Number

Hyderabad, Telangana, India

• Coordinating with customers, stakeholders and vendors in gathering business requirements
• Steering client on-boarding process related to the technical aspects:
• Providing operations & maintenance support involving scheduled and unscheduled maintenance, regular security updates, service packs, critical updates, hotfixes for network devices, servers and clients’ computers
• Formulating various weekly/monthly reports pertaining to service availability, device reliability, utilization and capacity to internal & external stakeholders
• Developing, implementing and improving incident, change and problem management procedures and documentation to align operations with best practices
• Implementing Server, Network & Application Management - AD, Exchange, WSUS, Exchange Server, Office 365, MS Teams, Routers, Switches and Access Points

Hyderabad Area, India

• Steered Windows 2003, 2008, 2012 Server Technologies – AD, DNS, DHCP and Mail Server: Exchange 2010
• Monitored all server status from Solarwinds SAM Tool & generated performance reports
• Installed, upgraded, migrated and administered Symantec Endpoint Protection Manager, Web Sense Web Security and Trend Micro Products (IMSS,TMCM)
• Performed scheduled server vulnerability check based on policy

Hyderabad, Telangana, India

• Coordinated with vendor for new hardware & software purchase and BOM finalization based on project requirements
• Liaised with Korean Support Team to resolve customized application (Security, Catia, Web Apps, & so on)
• Led online ticketing tool (Solar wind Web helpdesk)
• Secured Share Access Management

Hyderabad Area, India

• Installed & troubleshot Desktop PCs & Laptops
• Installed & configured Antivirus; Desktop Firewalls
• Provided LAN/WAN operations support and Network troubleshooting