Sultanul Ariff Email & Phone Number

United Arab Emirates

United Arab Emirates

Dedicated to the continuous enhancement of airport operations, I specialize in measuring, monitoring, and improving the four major Baggage Key Performance Indicators (KPIs) - Arrivals Performance Delivery, Mishandled Baggage, Connection (Transfer) Products, and Flight Delays. As a Baggage Operations disruption management specialist, my focus is on minimizing impacts to service.My expertise extends to the development, review, improvement, and implementation of Baggage Operation Standard Operating Procedures (SOPs) and Customer Service Operating Procedures (CSOPS). I play a pivotal role as a key member of the Baggage Services Projects management community, contributing to new proposals, project designing, planning, installations, Operational Readiness and Airport Transfer (ORAT), Go-Live, and Defects Liability Period (DLP).Throughout my career, I have developed critical frameworks and guidelines essential for optimizing operations performance, improving service delivery, and enhancing customer satisfaction. Currently, I lead the DXB baggage data model, overseeing the capture of baggage statistics and Baggage Handling System (BHS) technical data. My responsibilities include the development of automated reports, executive management reports, and live performance KPI dashboards.In my role, I seamlessly coordinate with multiple Dubai Airports stakeholders, fostering collaboration with Airlines, Police, Customs, Projects, Contractors, Facility Management, and Engineering Services. This ensures the smooth and successful execution of baggage operations, aligning with the overarching goal of delivering exceptional service in a complex and dynamic aviation environment.Let's connect to discuss innovations in baggage operations and explore potential collaborations for future success.

United Arab Emirates

🚀 Accomplished Operations Leader | Baggage Handling Systems Expertise 🌐🛠 Overseeing the seamless operation of Baggage Handling Systems (BHS) at Terminals 1 and 2, along with the Dubai Flower Centre's Material Handling Systems, I have a proven track record in successfully managing contractors to consistently deliver on agreed service levels.📊 Key Roles & Achievements:As the SLA and KPI manager for the output-based contracts of Dubai International's Baggage Handling System, I ensure operational excellence and adherence to performance benchmarks.Spearheaded the formulation, negotiation, and review of performance-based output contracts with industry giants like M/s. Siemens and M/s. UNITECHNIK.Developed and executed comprehensive action plans, enforcing quality and customer-service standards, conducting audits, and implementing changes to drive continuous improvement.🔄 System Takeovers and Enhancements:Led successful takeovers of new BHS Systems from Projects/DAEP, conducting thorough condition assessments, endurance tests, and follow-ups on Defects Liability Period (DLP) issues.Accountable for the section’s budgeting, deriving cost-effective strategies that ensure financial efficiency.💡 Strategic Resource Utilization:Ensured the efficient utilization of available resources, optimizing both assets and manpower for exceptional output while reducing operational costs.

Terminal 3 - Dxb

Strategic Leadership: Led the comprehensive shift of Baggage Handling Systems (BHS) Operation and Maintenance in Terminal-3, Concourse-2 & Concourse-3 of Dubai International, ensuring uninterrupted system functionality.Stakeholder Collaboration: Fostered effective collaboration with key stakeholders such as Emirates, Dnata, Terminal Operations, DAC Facility Managements, and Contractors, orchestrating seamless BHS planning, maintenance, operations, and performance.Team Leadership: Led a diverse team comprising Engineers (IT/Electrical/PLC/Mechanical), Supervisors, Lead Technicians, and Technicians, totaling 145 members per shift.Control Room Management: Headed the BHS Control room to ensure smooth system operations and stakeholders' satisfaction, overseeing system fallback procedures and crisis management during BHS failures.Operational Meetings and Inspections: Orchestrated regular operational meetings and inspections, aligning efforts with organizational goals, preventing accidents, and adhering to safety norms.Project Takeovers: Conducted System performance assessments, trials, and snag/punch list preparation of BHS Projects and Development teams before operational takeover, ensuring seamless integration.Maintenance Audits: Conducted regular audits on planned and corrective maintenance to meet company standards and quality, contributing to a culture of continuous improvement.Proactive Maintenance Procedures: Successfully introduced proactive maintenance procedures to eliminate failures during live operations, minimizing impacts and enhancing system reliability.🤝 #OperationsLeadership #MaintenanceExcellence #BaggageHandlingSystems

United Arab Emirates

 Team leader for Dubai International Airport – BHS which includes operations, troubleshooting of major mechatronics/IT problems, organization of preventive/corrective maintenance. Played key role as liaison with Contractors - M/s. Siemens Logistics, M/s. Interroller and SP - M/s. Arinc (IT), M/s. SITA in system integration, problem solving, punch lists and closeouts. Exclusively liable for the T1 BHS Automation Server, Information Management Server (SDACA) and PLC/IT network to ensure uninterrupted operations in BHS. Successfully completed the modification of complex BHS IT system – design, installation and testing of redundant network for Automation and SCADA servers. Introduced and implemented security protocols for complex and crucial IT system of Terminal 1 BHS and prevented external intrusions and traffics. Responsible for fall back procedures and system reconciliation reports. Developed of PLC logics for system modifications/enhancements and corresponding electrical installations. Managed team of supervisors and 45 technicians per shift working on composite electromechanical system. Involved in planning process and have effectively implemented new strategies which benefit both the company and the employee.

Master Of Business Administration - Mba

Bachelor Of Science - Bs, Industrial Engineering

Cisco Certified Network Associate